Training Operations Specialist (Contract)

CelcomDigi Berhad; Petaling Jaya; On-site; MYR 60,000 - 110,000; Full time

Job summary

CelcomDigi Berhad is seeking a Training Operations Specialist (Contract) to coordinate training programs and manage resources across CelcomDigi learners and partners in Malaysia. The role focuses on delivering high-quality learning experiences within the Training Academy, ensuring compliance and effective logistics.

The ideal candidate will have 3–5 years in HR/training, strong stakeholder management, and experience with HR systems such as SAP SuccessFactors.

Qualifications

• 3–5 years of relevant experience in HR, training, customer experience, or a related field.
• Bachelor’s Degree in Business Administration, Human Resources, or related discipline.
• Experience in training coordination, learning & development, or similar roles.
• Experience in HR-related environments or industries with a strong HR background.
• Excellent verbal and written communication skills in English and Bahasa Malaysia.

Responsibilities

• Plan, organize, and coordinate training sessions and workshops.
• Liaise with trainers, participants, and vendors for seamless execution.
• Manage scheduling, facilities, and training materials.
• Monitor training operations and logistics effectiveness; gather feedback for improvements.
• Maintain records of training activities and participant progress.
• Prepare reports on training activities and outcomes.
• Assist in budget management and resource allocation.
• Lead and supervise support staff and trainers as needed.

Skills

Stakeholder management

Interpersonal skills

Customer service

Budget management

Budget monitoring

Education

Bachelor’s Degree in Business Administration, Human Resources, or related discipline

Tools

Microsoft Excel

PowerPoint

Microsoft Word

SAP SuccessFactors

Job description

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We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Training Operations Specialist (Contract)

Date: 19 Aug 2026

Custom Field 2: 15124

Employment Type: Outsource

City: CelcomDigi Tower, Petaling Jay

Job Description

Responsible for coordinating training programs, managing resources, and ensuring a high-quality learning environment to deliver efficient and exceptional learning experiences for all CelcomDigi learners and partners.

Responsibilities

Training Academy

• Plan, organize, and coordinate training sessions and workshops.
• Liaise with trainers, participants, and vendors for seamless execution.
• Manage scheduling, facilities, and training materials.
• Monitor training operations and logistics effectiveness; gather feedback for improvements.
• Maintain records of training activities and participant progress.
• Ensure compliance with policies, guidelines and safety standards.
• Prepare reports on training activities and outcomes.
• Assist in budget management and resource allocation.
• Lead and supervise support staff and trainers as needed.
• Oversee the quality and upkeep of the Training Academy and its training tools and assets.
• Manage training room and logistics requests, including layout setup and training tools.
• Coordinate food and beverage requirements, ensuring cleanliness and orderliness of the Training Academy.
• Manage weekly catering service requests, menu plans, and ensure high standards of food quality and cleanliness.

HRDC Claims Management

• Handle HRDC grant application and claim reimbursement ensuring proper documentation and compliance.
• Monitor and track HRDC fund utilization on a monthly basis, preparing reports and highlighting discrepancies.
• Maintain accurate records of all transactions related to invoices and HRDC claims.
• Liaise with vendors, internal departments, and external agencies regarding payments and claims.
• Assist in resolving issues related to invoice payments and HRDC claims promptly.
• Support in preparing reports and data analysis related to financial and HRDC activities.

Requirements

• This position is offered on a 2-year, 3rd party outsourced contract basis.
• 3–5 years of relevant experience in HR, training, customer experience, or a related field.
• Bachelor’s Degree in Business Administration, Human Resources, or any related discipline.
• Experience in training coordination, learning & development, or similar roles.
• Experience in HR-related environments or industries with a strong HR background.
• Strong stakeholder management, influencing, and interpersonal skills, with the ability to engage and resolve issues effectively with employees at all levels.
• Strong customer service and customer experience orientation.
• Proven ability to manage multiple priorities, work independently, and meet tight deadlines without compromising quality.
• Strong problem-solving, critical thinking, analytical, and decision-making skills.
• Strong organizational skills with a high level of attention to detail and quality consciousness.
• Strong integrity, professionalism, and ability to handle confidential matters appropriately.
• Financial acumen with experience in budget management and monitoring.
• Ability to ensure compliance with relevant statutory and regulatory requirements.
• Innovative and continuous-improvement mindset, particularly in training and people management.
• Ability to lead, manage, and inspire team members.
• Excellent verbal and written communication skills in English and Bahasa Malaysia.
• Proficient in Microsoft Excel, PowerPoint, and Word at minimum intermediate level.
• Proficient in HR systems, preferably SAP SuccessFactors.
• Strong system literacy and ability to adapt to digital HR platforms.
• Willingness and ability to travel as required.

Business Unit: HUMAN RESOURCES

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

Job Segment: Operations Manager, Claims, Curriculum, Training, Operations, Insurance, Education