Training Academy Customer Support Coordinator

Prestwick Aerosystems; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Job summary

Airbus Helicopters Malaysia SDN. BHD. is seeking a Training Academy Customer Support Coordinator to ensure smooth arrival logistics, scheduling of simulators, and excellent on-site service for visiting pilots, technicians, and instructors.

You will manage trainee arrival kits, access cards, schedules, catering, hotel/transport, monitor facility upkeep, and report customer satisfaction data to HQ for continuous service improvements.

Qualifications

• Experience in customer service or training coordination.
• Ability to manage multiple tasks and coordinate with stakeholders.
• Excellent communication and data reporting skills.

Responsibilities

• Manage arrival logistics for incoming trainees, including welcome kits and accommodation.
• Provide on-site assistance to trainees during programs.
• Coordinate simulator and pilot/technician training schedules.
• Monitor facility cleanliness and oversee merchandise inventory.

Skills

Customer service

Scheduling

Facilities management

Job description

## Training Academy Customer Support CoordinatorApply: Subang: Full time: Posted Today: JR10444473****Job Description:****## The Customer Support coordinator, In this role, will be the face of the academy—ensuring seamless day-to-day arrival logistics, simulator scheduling, facility management, and overall customer satisfaction for our visiting pilots, technicians, and instructors. ### **1. Customer Experience & Arrival Logistics*** Manage all arrival logistics for incoming trainees, including welcome kits, access cards, schedules, catering and hotel/transportation arrangements.* Provide dedicated on-site assistance to trainees throughout the duration of their programs.* Collect and report customer satisfaction data for all ATO & MTO programs to drive continuous service quality improvements.* Act as the primary point of contact with HQ/central management to coordinate all customer experience activities, reporting, data analysis, and action plans for improvement.### **3. Technician, Pilot, Flight Simulator & Mission Scheduling*** Manage and update detailed customer schedules for all pilot and technician training programs, balancing operational windows for simulator/facility maintenance, customer demos, audits, and internal instructor training.* Manage internal Pilot, FFS and regional mission hours reporting.* Issue Letters of Intent (LOI).### **4. Facility Management & Administration*** Monitor facility cleanliness and report maintenance or repair issues promptly to maintain a high-standard, professional environment.* Oversee merchandise inventory, sales, and stock replenishment. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.********Company:********Airbus Helicopters Malaysia SDN. BHD.**Employment Type:**Permanent-------**Experience Level:**Professional**Job Family:**Customer Account and Service Management