Customer Manager

Airbus; Malaysia; On-site; MYR 60,000 - 100,000; Full time

Job summary

Airbus Customer Services Sdn Bhd in Malaysia is seeking a Professional to support and deliver robust maintenance engineering solutions that meet customer expectations, while enhancing collaboration with airline customers.

You will manage a portfolio of maintenance engineering services, provide on-site airline assistance for planning evaluations, and ensure contracts are fulfilled on time and to quality standards. The role emphasizes safety and compliance.

Responsibilities

• Support and deliver robust maintenance engineering solutions meeting customer expectations.
• Enhance collaboration with airline customers and communicate needs to the service team.
• Provide on-site airline assistance for maintenance planning evaluation and other services.

Job description

Job Description

Your main mission will be to support and contribute to the delivery of robust and reliable solutions meeting customers expectations and enhance collaboration with our customers. CUSTOMER SUPPORT Act as the focal point for scheduled maintenance engineering support and services Understand and communicate internally Customer needs for all Maintenance Engineering Services and Retrofit Solutions - Service Bulletins Facilitate technical discussion with the customer Listen and help customers maintain fleets efficiently in safe and airworthy conditions. Communicate Customer interests / feedback to the service team Be closer to customer and address operational needs Support Parking & Storage and Return To Service team in their daily activities CUSTOMER SERVICES Manage a portfolio of customers for the delivery of Maintenance Engineering services on cost, on time & on quality; Perform airline on-site assistance for maintenance programme, planning evaluation and other services; Recurrent review with the customer to address Maintenance Engineering Services and Retrofit topics (support & service) Lecturer at the schedule maintenance seminar Ensure Maintenance Engineering Services contracts fulfillment Improve Customer satisfaction and ensure active follow up of each customer by various communication means (teleconferences, webex, emails and meetings). Ensure that airlines maintenance programmes/planning deliverables are produced and delivered in accordance with customer's expectations; This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Customer Services Sdn Bhd

Employment Type: Permanent

Experience Level: Professional

Job Family: Customer Eng.&Technical Support&Services

Airbus is committed to achieving workforce diversity and creating an inclusive working environment.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.

Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus pioneers sustainable aerospace for a safe and united world.

The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.