Trainer II

Concentrix; Kuala Lumpur; On-site; MYR 40,000 - 65,000; Full time

Job summary

Concentrix Malaysia seeks a Trainer II to deliver client-focused training for new hires, product updates and ongoing staff development. You will pursue Trainer Certification (101/102), mentor others, review curricula, and evaluate programs using feedback.

Location is Kuala Lumpur with opportunities to influence training strategy. Ideal candidates hold a Bachelor’s degree with 2–4 years’ experience in training, strong communication, and proficiency in Office tools.

Qualifications

• Bachelor's degree in related field with 2–4 years of relevant experience.
• Experience in training methodologies and soft skills development.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.
• Ability to multi-task, prioritize, and meet deadlines.

Responsibilities

• Lead day-to-day training in a classroom, monitor learner progress, provide coaching and feedback.
• Use varied training methods and delivery modalities to engage learners.
• Develop and present training materials with demonstrations and supporting activities.
• Achieve individual training performance metrics.
• Collaborate with Operations to transition agents from training to production.
• Maintain product knowledge by attending meetings and shadowing calls.
• Communicate effectively with managers, peers and client teams.
• Assist in designing training materials for different delivery methods.
• Measure training effectiveness via feedback methods and adjust resources.
• Suggest curriculum updates based on feedback and needs analysis.
• Participate in continuous learning and change management.

Skills

Training methodologies

Soft skills

Communication skills

Time management

Team building

Microsoft Office

Presentation skills

Multi-tasking

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Job Title:

Trainer II

Job Description

The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Essential Functions/Core Responsibilities

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop good relationships

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

Analyzes possible solutions using standard procedures and principles

Builds knowledge of the organization, processes and customers Solves a range of straightforward problems

Receives a moderate level of guidance and direction

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

MYS Kuala Lumpur Nu Tower 2

Language Requirements:

English (Required), Mandarin (Required)

Time Type:

Full time2026-10-03