Advanced Training Specialist for Client Programs

Convergys; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Concentrix Kuala Lumpur is seeking a Trainer II to deliver client-focused training for new hires, product updates and ongoing learning initiatives. The role includes mentoring Program Ready Trainers, reviewing curricula, and evaluating training outcomes to improve effectiveness.

The position requires certification in the Trainer Certification Program and strong facilitation skills across multiple delivery modalities. Collaboration with Operations ensures smooth transitions to production.

Qualifications

• Bachelor's degree in related field.
• Excellent communication skills, written and verbal.
• Strong time management and multitasking abilities.
• Ability to coach and mentor and develop others.
• Proficient in using Microsoft Office tools.
• Familiar with adult/accelerated learning techniques.

Responsibilities

• Deliver client-focused training for new hires, product updates and ongoing needs.
• Provide mentoring to Program Ready Trainers and support curriculum review.
• Prepare and present training materials using classroom, hands-on and e-learning methods.
• Measure training effectiveness using feedback methods and evaluations.
• Collaborate with Operations to transition agents from training to production.
• Maintain up-to-date product knowledge and participate in client meetings.

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Concentrix Kuala Lumpur is seeking a Trainer II to deliver client-focused training for new hires, product updates and ongoing learning initiatives. The role includes mentoring Program Ready Trainers, reviewing curricula, and evaluating training outcomes to improve effectiveness.

The position requires certification in the Trainer Certification Program and strong facilitation skills across multiple delivery modalities. Collaboration with Operations ensures smooth transitions to production.