Trading IT Support Engineer – Frontline Desk & Voice

Hiree; Kuala Lumpur; On-site; MYR 42,000 - 65,000; Full time

Job summary

Jora Malaysia is seeking an enthusiastic IT Support Engineer with hands-on desktop support experience to join our Kuala Lumpur team. You will deliver front-line IT service, troubleshoot issues across desktops, software, and conferencing tools, and assist with onboarding and account provisioning for users in a securities trading environment.

The role offers exposure to trading-related IT systems, collaboration with local and global IT teams, and opportunities to grow as technology evolves in a

Qualifications

• 2-3 years of IT support experience, preferably in financial services
• Familiarity with Windows desktop environments, network connectivity, and voice technologies
• Basic understanding of trading systems or market data platforms (Bloomberg, TC Pro) is a plus
• Strong customer focus with proactive problem solving
• Ability to work effectively in a small team and under pressure
• Experience providing both face-to-face and remote support
• Logical problem-solving, willingness to learn, and adaptability

Responsibilities

• Provide Level 1 IT support for all business units in Kuala Lumpur. Troubleshoot and resolve desktop and laptop hardware/software issues.
• Support video conferencing platforms (e.g., Zoom) and IP phone systems.
• Assist with user onboarding/offboarding, access provisioning, and account setup.
• Perform routine checks such as backup tape handling, antivirus updates, and patch deployments under supervision.
• Provide first-line support for internally developed and vendor applications (Bloomberg, OMS etc).
• Help maintain software and hardware inventory records and documentation. Support senior engineers in project tasks, including testing, upgrades, and migrations.
• Assist with monitoring trading system infrastructure (servers, network connectivity, etc.) and escalate issues appropriately.
• Coordinate with traders, operations, and compliance staff to address IT concerns.
• Help keep system documentation and logs up to date.
• Participate in IT projects/testing relevant to capital markets and trading operations with guidance from senior staff.

Skills

Customer focus

Problem solving

Team player

Willing to learn

Ability to work under pressure

Tools

Zoom

Bloomberg

TC Pro

IP phone systems

Video conferencing platforms

Backup tape handling

Job description

Jora Malaysia is seeking an enthusiastic IT Support Engineer with hands-on desktop support experience to join our Kuala Lumpur team. You will deliver front-line IT service, troubleshoot issues across desktops, software, and conferencing tools, and assist with onboarding and account provisioning for users in a securities trading environment.

The role offers exposure to trading-related IT systems, collaboration with local and global IT teams, and opportunities to grow as technology evolves in a