Tour Operation (Junior/Senior)

Columbia Leisure; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Jora Malaysia is seeking a Travel Coordinator in Kuala Lumpur to manage hotel bookings, negotiate rates, and confirm reservations for client itineraries. You will arrange restaurant bookings, purchase attraction or event tickets in advance, and coordinate tour guides while liaising with hotels, suppliers and operators to ensure seamless travel experiences.

Fresh graduates are welcome; training will be provided, and you will maintain records, prepare itineraries, and provide timely reports to the

Qualifications

• Minimum SPM/STPM/Diploma or higher.
• Fresh graduates welcome; training provided.
• Strong organization and multitasking skills.
• Team player, independent and able to work cross-function under tight timelines.
• Good communication and interpersonal skills.
• Proficient in English, Mandarin and Bahasa Melayu.
• Possess high integrity and work ethics in handling confidential matters.
• Good negotiation abilities.

Responsibilities

• Handle hotel reservations, including negotiating rates and confirming bookings.
• Arrange restaurant bookings according to itinerary requirements and client preferences.
• Purchase and manage attraction or event tickets in advance to ensure availability.
• Coordinate and assign tour guides for group and individual bookings.
• Liaise with hotels, restaurants, suppliers and tour operators to ensure smooth operations.
• Maintain accurate records of bookings, payments and service confirmations.
• Assist in preparing itineraries and ensuring all arrangements meet client expectations.
• Provide timely updates and reports to the management team.
• To work on any ad hoc task/duties assigned by HOD

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

English proficiency

Mandarin proficiency

Bahasa Melayu proficiency

MS Office

Negotiation

Education

SPM/STPM/Diploma or above

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Handle hotel reservations, including negotiating rates and confirming bookings.

Arrange restaurant bookings according to itinerary requirements and client preferences.

Purchase and manage attraction or event tickets in advance to ensure availability.

Coordinate and assign tour guides for group and individual bookings.

Liaise with suppliers, hotels, restaurants and tour operators to ensure smooth operations.

Maintain accurate records of bookings, payments and service confirmations.

Assist in preparing itineraries and ensuring all arrangements meet client expectations.

Provide timely updates and reports to the management team.

To work on any ad hoc task/duties assigned by HOD

Requirements:

Candidates must be at least SPM/STPM/Diploma and above

Fresh Graduates/Entry Levels are welcome to apply. Training will be provided.

Strong organization and multitasking skills.

Good team player, independent, responsible and strong ability to work cross-function and under tight timelines.

Good communication and interpersonal skills.

Good command of English, Mandarin and Bahasa Melayu. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Possess a high level of integrity and work ethics in handling confidential matters.

Good communication and negotiation abilities.

Proficient in Microsoft Office and equivalent tools.

Experience in travel, hospitality or event coordination is an advantage.