Total Rewards Operations Specialist – Data & Systems

GENPACT MALAYSIA SDN. BHD.; Petaling Jaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

GENPACT MALAYSIA SDN. BHD. is seeking an Administrative Professional to support the Total Rewards group by handling data, information, and routine inquiries. The role involves system navigation, process adherence, and payroll-related data consolidation in Workday.

Ideal candidates will have a high school diploma or equivalent, an associate degree, and prior experience in a shared services environment. Strong attention to detail and clear communication are essential for success in this role.

Qualifications

• High School or Equivalent; Associate's Degree or equivalent or related specialized courses preferred
• Experience working in a Shared services environment
• Previous experience as a systems super-user
• Ability to resolve routine problems and questions independently
• Ability to pay close attention to details and use time effectively
• Excellent oral and written communication skills and the ability to independently compose routine written communications
• Workday experience is strongly desirable

Responsibilities

• Become expert on the system/s supporting the Total Rewards group
• Provide data/information to the Total Rewards lead, Total Rewards specialist and Total Rewards Center of Excellence as needed to address problems, solve questions or analyze efficiency or effectiveness
• Perform tasks in support of the Total Rewards in accordance with standard operating procedures, including processing transactions in Workday or other systems, scheduling meetings, venues or travel
• Attend to associates benefits related enquiries including Medical claim and Compensation related enquiries
• Administer associates One Time Pay, allowances and data consolidation for payroll processing
• Support special projects
• Provide support to the Customer Interaction Center as required, including systems navigation and call script support

Skills

Attention to detail

Communication skills

Independent problem solving

Workday experience

Education

Associate's degree

High school or equivalent

Tools

Workday

Job description

GENPACT MALAYSIA SDN. BHD. is seeking an Administrative Professional to support the Total Rewards group by handling data, information, and routine inquiries. The role involves system navigation, process adherence, and payroll-related data consolidation in Workday.

Ideal candidates will have a high school diploma or equivalent, an associate degree, and prior experience in a shared services environment. Strong attention to detail and clear communication are essential for success in this role.