Total Rewards Operations Analyst

Genpact; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Genpact is hiring an HR Operation – Total Rewards Analyst to support the Total Rewards Lead and CoE for Greater Asia. The role emphasizes system expertise, data handling, and efficient payroll-related tasks in a dynamic, global environment.

The position requires a high school diploma or equivalent, with preference for an Associate’s Degree, and prior experience in a shared services setting. Workday experience is highly desirable and strong communication is essential.

Qualifications

• High School or Equivalent; Associate’s Degree or equivalent or related specialized courses preferred.
• Experience working in a Shared services environment.
• Previous experience as a systems “super-user”

Responsibilities

• Become expert on the system/s supporting the Total Rewards group.
• Provide data/information to the Total Rewards lead, Total Rewards specialist and Total Rewards Center of Excellence as needed to address problems, solve questions or analyze efficiency or effectiveness.
• Perform tasks in support of the Total Rewards in accordance with standard operating procedures. This may include processing transactions in Workday or other systems, scheduling meetings, venues or travel, etc.
• Attend to associates benefits related types of enquiries i.e. Medical claim, Compensation related enquiries etc.
• Administer associates One Time Pay, allowances & data consolidation for payroll processing.
• Support special projects.
• Provide support to the Customer Interaction Center as required. This may include systems navigation, call script support, etc.
• Create written communications instructing users how to use systems.

Skills

Problem solving

Attention to detail

Communication skills

Time management

Education

Associate’s Degree or equivalent

Tools

Workday

Job description

Genpact is hiring an HR Operation – Total Rewards Analyst to support the Total Rewards Lead and CoE for Greater Asia. The role emphasizes system expertise, data handling, and efficient payroll-related tasks in a dynamic, global environment.

The position requires a high school diploma or equivalent, with preference for an Associate’s Degree, and prior experience in a shared services setting. Workday experience is highly desirable and strong communication is essential.