Ticketing - Themepark Crew

Monkeys Canopy; George Town; On-site; MYR 22,000 - 33,000; Full time

Job summary

Monkeys Canopy in Penang, Malaysia is seeking a friendly customer service professional to assist guests at the theme park. You will sell and verify tickets, answer questions, and guide visitors through park rules and attractions.

This role requires clear Bahasa Malaysia communication and basic English, plus the stamina to stand for long periods. You should be a team player with attention to safety, able to work shifts including weekends and public holidays, and comfortable handling cash and

Qualifications

• Minimum: SPM or Diploma/Degree in related field.
• Clear communication in Bahasa Malaysia; basic English.
• Friendly, energetic, customer-oriented personality.
• Willing to work shifts, weekends, and public holidays.
• Standing for long hours in a fast-paced environment.
• Experience in customer service, ticketing, or hospitality is a plus.
• Strong communication and interpersonal skills.
• Basic numeracy and post system handling.

Responsibilities

• Sell and issue tickets, wristbands, and passes accurately.
• Handle cash, card, and electronic payments per procedures.
• Verify ticket validity and manage guest entry control.
• Provide information on ticket types, promotions and park rules.
• Assist guests with directions, queues, and attraction access.

Skills

Good communication

Interpersonal skills

Basic numeracy

Guest handling

Team player

Attention to detail

Shift flexibility

Prolonged standing

Education

SPM / Diploma or Degree (related field)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Requirement

• Minimum: SPM level or Diploma/Degree in Sports Management and etc.
• Able to communicate clearly in Bahasa Malaysia and basic English (additional languages are an advantage)
• Friendly, energetic, and customer-oriented personality
• Willing to work shifts, weekends, and public holidays
• Able to stand for long hours and work in a fast-paced environment
• Prior experience in customer service, ticketing, or hospitality is an added advantage
• Good communication and interpersonal skills
• Basic numeracy and post system-handling skills
• Ability to handle guests calmly and professionally
• Team player with a strong sense of responsibility
• Attention to detail and safety awareness
• Shift-based work including weekends and public holidays
• Requires prolonged standing and interaction

Skills & Competencies

• Good communication and interpersonal skills
• Basic numeracy and post system-handling skills
• Ability to handle guests calmly and professionally
• Team player with a strong sense of responsibility
• Attention to detail and safety awareness
• Shift-based work including weekends and public holidays
• Indoor and outdoor working environments
• Requires prolonged standing and interaction

Responsibility

Ticketing Duties

• Sell and issue tickets, wristbands, and passes accurately
• Handle cash, card, and electronic payments in accordance with company procedures
• Verify ticket validity and manage guest entry control
• Provide information on ticket types, promotions, and park rules

Theme Park Operations

• Assist guests with directions, queues, and attraction access
• Monitor rides or attraction areas to ensure safety rules are followed
• Manage crowd flow and queue control during peak hours
• Report any safety issues, equipment faults, or guest concerns to supervisors

Customer Service

• Greet guests in a friendly and professional manner
• Respond to guest enquiries, feedback, and complaints promptly
• Maintain a positive, helpful, and courteous attitude at all times

Operational & Housekeeping

• Ensure workstations, counters, and public areas are clean and orderly
• Follow standard operating procedures (SOPs) and safety guidelines
• Support other departments when required