Guest Relations Assistant

MB VEST SDN BHD (CAPRI BY FRASER JOHOR BAHRU); Johor Bahru; On-site; MYR 31,000 - 40,000; Full time

Job summary

MB VEST SDN BHD (CAPRI BY FRASER JOHOR BAHRU) invites applications for a Guest Services Associate. You will welcome guests at check-in, handle VIP reservations, and ensure smooth pre-registration formalities while maintaining exceptional hospitality standards.

You will also manage guest folios, coordinate with housekeeping, and provide information on local attractions, promotions, and hotel policies. The role requires strong communication, multitasking, and a customer-first mindset, including

Qualifications

• Previous experience in a customer service or guest-facing role within the hospitality industry. Fresh graduate are most welcome.
• Strong communication and interpersonal skills with the ability to interact with guests from diverse backgrounds
• Excellent problem-solving and decision-making abilities to handle guest requests efficiently
• Proficiency in English and Bahasa Malaysia, with the ability to converse in additional languages an advantage
• Flexibility to work in a fast-paced environment, including weekends and public holidays
• Diploma or degree in Hospitality Management or a related field

Responsibilities

• Welcome guests during check-in and giving a fond farewell to guest while check-out.
• To provide excellent customer service as per hotel standards.
• To check on VIP reservations and complete their pre-registration formalities.
• To ensure that the workplace remains clean and tidy.
• To maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• To co-ordinate with housekeeping for clearing of rooms.
• To give proper and complete handover to the next shift.
• To handle all guests complaints and concerns in an efficient and timely manner and without bias and prejudice.
• To provide information regarding the Hotel, town attractions, activities, etc.
• To maintain up to date information on room rates, current promotions, offer and packages.
• To follow the house rules and policies laid down by the management.
• To coordinate and multi-tasking job duties in a busy environment

Skills

Customer service

Communication

Problem solving

Multilingual

Education

Diploma or degree in Hospitality Management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Welcome guests during check-in and giving a fond farewell to guest while check-out.


• To provide excellent customer service as per hotel standards.


• To check on VIP reservations and complete their pre-registration formalities.


• To ensure that the workplace remains clean and tidy.


• To maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.


• To co-ordinate with housekeeping for clearing of rooms.


• To give proper and complete handover to the next shift.


• To handle all guests complaints and concerns in an efficient and timely manner and without bias and prejudice.


• To provide information regarding the Hotel, town attractions, activities, etc.


• To maintain up to date information on room rates, current promotions, offer and packages.


• To follow the house rules and policies laid down by the management.


• To coordinate and multi-tasking job duties in a busy environment.

Job Requirements

• Previous experience in a customer service or guest-facing role within the hospitality industry. Fresh graduate are most welcome.


• Strong communication and interpersonal skills with the ability to interact with guests from diverse backgrounds


• Excellent problem-solving and decision-making abilities to handle guest requests efficiently


• Proficiency in English and Bahasa Malaysia, with the ability to converse in additional languages an advantage


• Flexibility to work in a fast-paced environment, including weekends and public holidays


• Diploma or degree in Hospitality Management or a related field