Thai-Speaking FSC Collections Analyst

Deloitte Consulting SEA; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

Deloitte Consulting SEA in Kuala Lumpur is seeking Thai-speaking customer-focused professionals with strong communication skills to join our growing team. This opportunity is designed for individuals who can deliver reliable, growth-oriented service in a dynamic environment.

This day-shift role requires working from the office and focuses on customer interactions, billing inquiries, and collections, with collaboration across functions to resolve blockers.

Qualifications

• Must have 2+ years of relevant work experience.
• Experience in voice customer contacts or call center roles is preferred.
• Business proficiency in Vietnamese (verbal and written) to support customers.

Responsibilities

• Engage with customers via inbound/outbound calls focusing on collections and billing queries.
• Build rapport and respond to customer inquiries with a professional, empathetic approach.
• Collaborate with cross-functional teams (e.g., Billing) to resolve blockers.

Skills

Customer-focused

Strong communication

Voice customer contacts

Vietnamese language

MS Excel

Education

Graduate of any degree

Tools

Microsoft Excel

Job description

Deloitte Consulting SEA in Kuala Lumpur is seeking Thai-speaking customer-focused professionals with strong communication skills to join our growing team. This opportunity is designed for individuals who can deliver reliable, growth-oriented service in a dynamic environment.

This day-shift role requires working from the office and focuses on customer interactions, billing inquiries, and collections, with collaboration across functions to resolve blockers.