Thai-speaking Collections Consultant

Deloitte Consulting SEA; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Job summary

Deloitte Consulting SEA in Kuala Lumpur is seeking enthusiastic, customer-focused professionals with strong communication skills to join our growing team. This role is designed for Thai-speaking candidates due to business communication requirements and is office-based with day shifts.

The successful candidate will handle inbound and outbound calls, resolve billing and collections queries, build rapport with customers, and collaborate with the Billing team to unblock issues.

Qualifications

• Experience in voice customer contacts.
• Vietnamese language proficiency (verbal and written).
• Graduate with at least 2 years of relevant work experience.
• Proficiency with related solutions and Microsoft Excel.

Responsibilities

• Engaging with customers: handling inbound/outbound calls focusing on collections, billing queries, and follow-ups.
• Build rapport and respond to customer inquiries with personalized, empathetic service.
• Collaborate cross-functionally with teams such as Billing to resolve blockers.

Skills

Customer-focused

Strong communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

Deloitte Consulting SEA in Kuala Lumpur is seeking enthusiastic, customer-focused professionals with strong communication skills to join our growing team. This role is designed for Thai-speaking candidates due to business communication requirements and is office-based with day shifts.

The successful candidate will handle inbound and outbound calls, resolve billing and collections queries, build rapport with customers, and collaborate with the Billing team to unblock issues.