T&T FSC Collections Analyst - MY

Deloitte Consulting SEA; Kuala Lumpur; Presencial; MYR 67 000 - 134 000; Tempo integral

Resumo da oferta

Deloitte Consulting SEA in Kuala Lumpur is seeking Thai-speaking customer-focused professionals with strong communication skills to join our growing team. This opportunity is designed for individuals who can deliver reliable, growth-oriented service in a dynamic environment.

This day-shift role requires working from the office and focuses on customer interactions, billing inquiries, and collections, with collaboration across functions to resolve blockers.

Qualificações

• Must have 2+ years of relevant work experience.
• Experience in voice customer contacts or call center roles is preferred.
• Business proficiency in Vietnamese (verbal and written) to support customers.

Responsabilidades

• Engage with customers via inbound/outbound calls focusing on collections and billing queries.
• Build rapport and respond to customer inquiries with a professional, empathetic approach.
• Collaborate with cross-functional teams (e.g., Billing) to resolve blockers.

Conhecimentos

Customer-focused

Strong communication

Voice customer contacts

Vietnamese language

MS Excel

Formação académica

Graduate of any degree

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Build your career with Deloitte, the world's largest professional services firm supporting global clients in the Finance Service Center.

We are looking for enthusiastic, customer-focused professionals with strong communication skills to join our growing team.

If you're seeking a role that is exciting, reliable, and growth-oriented, this opportunity is designed for you.

Please note: This opportunity is exclusively for Thai-speaking candidates due to business communication requirements.

Key Responsibilities

Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up

Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a "can do" attitude. Maintain a professional, empathetic approach with every customer

Cross-Functional Collaboration:Partner with other functions e.g. Billing team to resolve blockers

Requirements

Experience in voice customer contacts - This may be in the capacity of a customer service representative, product call centre role, or collections

Language Skill: Business level proficiency in Vietnamese language (verbal and written) to support our customer base.

Experience:Graduate of any degree holders with at least 2 years of relevant work experience

Systems & Tools (SME):Proficiency with using related solutions and Microsoft Excel.

Working Arrangement:This is a day-shift role and requires working from the office.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

"Deloitte" is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit & assurance, tax & legal, strategy, risk & transactions, technology & transformation and related services to select clients.

These firms are members of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). Each DTTL member firm provides services in particular geographic areas and is subject to the laws and professional regulations of the particular country or countries in which it operates.

"Deloitte" is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit & assurance, tax & legal, strategy, risk & transactions, technology & transformation and related services to select clients.

These firms are members of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). Each DTTL member firm provides services in particular geographic areas and is subject to the laws and professional regulations of the particular country or countries in which it operates.

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