Thai Collections Consultant — Customer‑Focused & Collaborative

Deloitte Regional Services Center Sdn. Bhd.; Subang Jaya; On-site; MYR 30,000 - 42,000; Full time

Job summary

Deloitte Regional Services Center Sdn. Bhd. is seeking a customer-focused professional to handle inbound and outbound calls, manage customer collections, and address billing-related queries with a proactive, can-do attitude.

You will build rapport, respond to customer enquiries with empathy, and maintain professionalism in every interaction, ensuring personalized service and accurate follow-up. This role emphasizes clear communication and customer satisfaction within a collaborative team

Qualifications

• Handling inbound/outbound calls focusing on customers collections, billing related queries, and follow up.
• Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude.

Responsibilities

• Partner with Billing team to resolve blockers.

Job description

Deloitte Regional Services Center Sdn. Bhd. is seeking a customer-focused professional to handle inbound and outbound calls, manage customer collections, and address billing-related queries with a proactive, can-do attitude.

You will build rapport, respond to customer enquiries with empathy, and maintain professionalism in every interaction, ensuring personalized service and accurate follow-up. This role emphasizes clear communication and customer satisfaction within a collaborative team