Thai-Speaking Customer Service Pro — Hybrid & Growth

SWAROVSKI; Bayan Lepas; Hybrid; MYR 33,000 - 60,000; Full time

Benefits offered by this job

Learning & development

Employee assistance program

Hybrid work options

Volunteering leave

Employee discounts

Job summary

Swarovski is seeking a Junior Customer Service Specialist (Thai Speaker) in Malaysia to deliver high-quality support via phone, email, or chat. The role involves handling around 40 cases daily, resolving issues promptly, and advising on product details and promotions.

You will work within a diverse team and enjoy hybrid work options with opportunities for growth. Ideal candidates have at least 1 year in customer-facing roles, multichannel experience, and proficiency with Outlook, Teams, Word,

Qualifications

• Minimum 1 year of work experience in a customer-facing role.
• Experience handling multiple communication channels (email/chat/phone).
• Proficiency with Outlook, Microsoft Teams, Word, and basic Excel.
• Fluent in English and Thai (native or near-native).

Responsibilities

• Deliver high quality service via phone, email, or chat to ensure customer satisfaction.
• Handle about 40 daily cases and follow up on existing ones.
• Resolve queries by understanding needs and providing best solutions; follow up for full resolution.
• Advise on product information, stock, and promotions; assist with online orders.

Skills

Customer service experience

Multichannel support

Outlook/Teams/Word

Thai language

Tools

SAP

Job description

Swarovski is seeking a Junior Customer Service Specialist (Thai Speaker) in Malaysia to deliver high-quality support via phone, email, or chat. The role involves handling around 40 cases daily, resolving issues promptly, and advising on product details and promotions.

You will work within a diverse team and enjoy hybrid work options with opportunities for growth. Ideal candidates have at least 1 year in customer-facing roles, multichannel experience, and proficiency with Outlook, Teams, Word,