Thai-Speaking Customer Acquisition Specialist

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix SREV Malaysia Sdn. Bhd. in Kuala Lumpur seeks a Specialist, Customer Acquisition who is fluent in Thai and English. The role emphasizes selling and renewing contracts, guiding customers through product value, and delivering a professional experience in every interaction.

You will forecast sales, maintain CRM data, and manage a high volume of outbound calls and emails while collaborating with the Sales Manager and team to meet targets and drive customer satisfaction.

Qualifications

• Forecast weekly/monthly/quarterly sales accurately.
• Deep product knowledge and services understanding.
• Ability to manage high volume customer contacts via phone and email.

Responsibilities

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Skills

Forecasting

Product knowledge

CRM

Outbound sales

Objection handling

Tools

CRM software

Job description

Concentrix SREV Malaysia Sdn. Bhd. in Kuala Lumpur seeks a Specialist, Customer Acquisition who is fluent in Thai and English. The role emphasizes selling and renewing contracts, guiding customers through product value, and delivering a professional experience in every interaction.

You will forecast sales, maintain CRM data, and manage a high volume of outbound calls and emails while collaborating with the Sales Manager and team to meet targets and drive customer satisfaction.