Thai Content Moderator Advisor I | Customer Support

Concentrix; Kuala Lumpur; On-site; MYR 50,000 - 73,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Advisor I, Content Moderator-Thai to support customer service interfaces via inbound/outbound calls and online channels. You will resolve routine issues and maintain knowledge of client products and services.

The role emphasizes meeting KPIs, empathetic communication, and the ability to work in a fast-paced environment with potential shift rotations. Training will cover product specifics and escalation paths.

Qualifications

• High school diploma; relevant experience preferred
• Courteous with strong customer service orientation
• Strong written and verbal communication skills
• Dependable with strong attention to detail
• Skilled in multi-tasking; adaptable to changes
• Tolerance for repetitive work in a fast-paced environment
• Ability to work as a team member or independently
• Demonstrate patience in all customer contact situations

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements; probe for understanding and resolve issues.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work and annotate accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in the call tracking system.
• Refer inquiries to published materials or senior staff when needed

Skills

Customer service

Communication

Multi-tasking

Teamwork

Attention to detail

Problem solving

Education

High school diploma

Job description

Concentrix in Kuala Lumpur is seeking an Advisor I, Content Moderator-Thai to support customer service interfaces via inbound/outbound calls and online channels. You will resolve routine issues and maintain knowledge of client products and services.

The role emphasizes meeting KPIs, empathetic communication, and the ability to work in a fast-paced environment with potential shift rotations. Training will cover product specifics and escalation paths.