Test Manager

British American Tobacco (Malaysia) Berhad (BATM); Subang Jaya; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Annual performance bonus

Health plans

Work-life balance initiatives

Transportation support

Flexible holiday plan

Online learning platforms

Leadership growth programs

Job summary

British American Tobacco (Malaysia) Berhad in Selangor seeks a Test Manager to lead the Test Management service provider pool and govern testing strategy, plans, and execution. You will drive capacity planning, KPI dashboards, and partner coordination to ensure delivery excellence.

The role requires 5+ years in Testing/QA and strong experience with test management tools like ADO; a Bachelor's degree is required.

Qualifications

• Bachelor's degree in IT, CS, Business, Engineering or related field.
• 5+ years in Testing, QA, Test Management or IT governance.
• Experience coordinating service partners and testing teams.
• Experience with test management tools and KPI dashboards (e.g., Power BI, ADO).
• Strong understanding of automation and performance testing concepts.

Responsibilities

• Own the Test Management resource pool, capacity planning and delivery tracking.
• Governing test strategies, plans, execution, defect management and reporting.
• Coordinate readiness, risks, and governance aligned to testing standards.
• Drive governance of Test Management tools and KPI dashboards.
• Deliver consolidated service performance reporting and stakeholder reviews.

Skills

Test management

Demand management

Capacity planning

Service delivery tracking

Communication

Power BI

Education

Bachelor’s degree in Information Technology, Computer Science, Business, Engineering or related field

Tools

ADO

Power BI

Job description

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

British American Tobacco has an exciting opportunity for a Test Manager in Selangor, Malaysia

Your key responsibilities will include:

• Own the Test Management service provider resource pool, including demand intake, capacity planning, allocation, and delivery tracking across both project-based and routine testing activities.
• Ensure the right testing resources are assigned based on priority, capability, and demand while supervising utilization, efficiency, onboarding, and partner commitments.
• Act as the single point of contact (SPOC) for Test Management delivery, governing test strategies, plans, execution, defect management, reporting, and closure activities.
• Coordinate testing readiness, achievements, risks, issues, dependencies, customer concerns, and adherence to testing standards and governance frameworks.
• Drive Test Management tool governance by ensuring accurate maintenance of test assets, execution results, defect records, evidence, dashboards, and reporting metrics.
• Own consolidated performance reporting for all testing service providers, including KPI dashboards, service health reporting, capacity reporting, and customer reviews.
• Handle collaborator relationships and serve as the primary issue point, providing clear communication on delivery status, risks, service health, and performance.
• Lead continuous improvement initiatives by improving governance, reporting efficiency, service quality, resource utilization, standardization, innovation, and cross-service collaboration.

What are we looking for?

• Bachelor’s degree in information technology, Computer Science, Business, Engineering or related field.
• More than 5 years working in Testing, Quality Assurance, Test Management or IT delivery governance and over 3 years coordinating service partners, vendors or testing delivery teams.
• Strong experience handling Project and BAU Test Management services. Shown experience in demand management, capacity planning, prioritization and service delivery tracking
• Strong experience with ADO or equivalent experience as a test management and reporting tool. Experience preparing monthly KPI dashboards, executive reporting and service review packs
• Good understanding of automation and performance testing concepts to support coordinated testing service reporting. Good Power BI knowledge to support all the service reporting.
• Testing and quality – Manual/Automation testing, test process management, and test governance and guidelines

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

British American Tobacco (Malaysia) Berhad prides itself on being the benchmark employer, employing only the best talent in Malaysia. Our people are what makes British American Tobacco Malaysia a great place to work and a responsible company. Join us as we accelerate towards being the Best Employer in Malaysia!

With a history of over 100 years, British American Tobacco Malaysia is the clear market leader of the Malaysian FMCG industry and ranks amongst the top 25 companies on Bursa Malaysia in terms of market capitalisation.

Testament to our dedication is the external recognition that we have received over the years:

National Annual Corporate Report Awards

Dow Jones Sustainability World Index

FinanceAsia Awards

KPMG Shareholder Value Award

ACCA Malaysia Environmental and Social Reporting Awards

Minority Shareholder Watchdog Group Awards

The Asset Magazine Annual Corporate Governance Rankings

British American Tobacco (Malaysia) Berhad prides itself on being the benchmark employer, employing only the best talent in Malaysia. Our people are what makes British American Tobacco Malaysia a great place to work and a responsible company. Join us as we accelerate towards being the Best Employer in Malaysia!

With a history of over 100 years, British American Tobacco Malaysia is the clear market leader of the Malaysian FMCG industry and ranks amongst the top 25 companies on Bursa Malaysia in terms of market capitalisation.

Testament to our dedication is the external recognition that we have received over the years:

National Annual Corporate Report Awards

Dow Jones Sustainability World Index

FinanceAsia Awards

KPMG Shareholder Value Award

ACCA Malaysia Environmental and Social Reporting Awards

Minority Shareholder Watchdog Group Awards

The Asset Magazine Annual Corporate Governance Rankings

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