Terminal Operations Executive - Facilities & Services

Malaysia Airports; Kampung Tanjong Mas Batu 2; On-site; MYR 60,000 - 120,000; Full time

Job summary

Malaysia Airports is seeking an Executive - Terminal Operations to oversee terminal activities during shifts, ensuring smooth passenger flow and high service standards. The role requires coordinating with engineering, security and service contractors while maintaining IMS compliance.

You will lead a team, respond to emergencies, and compile operational reports to improve facilities and passenger experience. Willingness to work outside normal hours is essential.

Qualifications

• Experience in terminal operations or facilities management preferred.
• Ability to lead and coordinate cross-functional teams.
• Strong communication and interpersonal skills.
• Willingness to work outside normal hours.

Responsibilities

• Lead and monitor the overall terminal operations during shift.
• Coordinate with agencies for crises and emergencies.
• Coordinate and assist during events at the terminal.
• Compile reports on operations and facilities.
• Manage activities of service contractors and monitor performance.
• Handle complaints or feedback professionally.
• Ensure IMS compliance for terminal services files and documents.
• Assist during operational issues with Engineering/Commercial/AVSEC/AFRS as needed.
• Coordinate periodical joint inspections with relevant teams.
• Oversee cleanliness and timely toilet/audit submissions.

Skills

Leadership

Communication

Interpersonal skills

Willingness to work off-hours

Education

Degree in Airport Operations Management

Job description

Malaysia Airports is seeking an Executive - Terminal Operations to oversee terminal activities during shifts, ensuring smooth passenger flow and high service standards. The role requires coordinating with engineering, security and service contractors while maintaining IMS compliance.

You will lead a team, respond to emergencies, and compile operational reports to improve facilities and passenger experience. Willingness to work outside normal hours is essential.