Executive - Terminal Operations (Facilities Management/Operations)

Malaysia Airports; Kampung Tanjong Mas Batu 2; On-site; MYR 60,000 - 120,000; Full time

Job summary

Malaysia Airports is seeking an Executive - Terminal Operations to oversee terminal activities during shifts, ensuring smooth passenger flow and high service standards. The role requires coordinating with engineering, security and service contractors while maintaining IMS compliance.

You will lead a team, respond to emergencies, and compile operational reports to improve facilities and passenger experience. Willingness to work outside normal hours is essential.

Qualifications

• Experience in terminal operations or facilities management preferred.
• Ability to lead and coordinate cross-functional teams.
• Strong communication and interpersonal skills.
• Willingness to work outside normal hours.

Responsibilities

• Lead and monitor the overall terminal operations during shift.
• Coordinate with agencies for crises and emergencies.
• Coordinate and assist during events at the terminal.
• Compile reports on operations and facilities.
• Manage activities of service contractors and monitor performance.
• Handle complaints or feedback professionally.
• Ensure IMS compliance for terminal services files and documents.
• Assist during operational issues with Engineering/Commercial/AVSEC/AFRS as needed.
• Coordinate periodical joint inspections with relevant teams.
• Oversee cleanliness and timely toilet/audit submissions.

Skills

Leadership

Communication

Interpersonal skills

Willingness to work off-hours

Education

Degree in Airport Operations Management

Job description

Executive - Terminal Operations (Facilities Management/Operations)

Job Description

POSITION GENERAL SUMMARY

• To coordinate and facilitate activities in ensuring smooth and efficient operations of terminal

ESSENTIAL POSITION FUNCTIONS

• To lead and monitor the overall operations of the terminal during shift period
• Ensuring smooth process and flow of passenger journey with respect to terminal facilities.
• To manage and coordinate with others agencies for any crisis/emergencies.
• To coordinate and assist during any event at the terminal
• To compile report on operations and facilities.
• To manage activities of the service contractors and monitor their performance agreement
• To handle complaints or feedback in a professional manner.
• To ensure Terminal Services files and documents comply with IMS requirements.
• To assist CEM on operational issue as and when it is required (e.g. difficult passengers, malfunction of facilities, airport incidents)
• Coordinate periodical joint inspection on terminal facilities with Engineering / Commercial / AVSEC / AFRS
• To ensure the staff under supervision constantly monitor the cleanliness of the terminal (toilets & general area) and timely submission of online toilet audit application/report
• Perform / produce immediate solutions in the event of any unservicable facilities or interuptions to the passenger flow
• Ensure the services provided are exceeding passenger expectation.
• To be able to manage and adapt with the market changing need.

Skills

• Ability to be a leader and work in group
• Good communication and interpersonal skill
• Able to communicate with people from various level of positions
• Willing to work outside normal working hours.

Education

Degree preferably in Airport Operation Management

Relevant Industries

Degree with 1 year experience preferably in Operation Management.

Additional Info

Open fo r Malaysian citizens only.

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