Telesales Representative (Auto) - Contract 1 year

Mudah.my; Kuala Lumpur; Hybrid; MYR 33,000 - 67,000; Full time

Job summary

Mudah Certified Telesales Executive role based in Malaysia. You will reach car buyers and sellers by phone and WhatsApp, build trust, recommend Mudah Certified cars, and close transactions entirely online.

You will handle leads from Mudah.my and campaigns, perform outbound calls, understand customer needs, and guide them through the digital purchase journey. The role requires strong communication, automotive knowledge, and CRM use.

Qualifications

• 3+ years in telesales, automotive or field sales with a proven track record.
• Strong persuasion, negotiation, and closing skills over phone/WhatsApp.
• Familiar with car market trends, pricing, and buyer psychology.
• Fluent in English and Bahasa Malaysia; Mandarin is a strong advantage.

Responsibilities

• Lead Engagement & Conversion: engage leads and convert them into sales via calls and WhatsApp.
• Handle inbound leads from Mudah.my, Leadbot and campaigns with follow-up.
• Execute outbound calls to warm leads, presenting cars and financing options.
• Understand customer needs and provide tailored recommendations.
• Build trust and guide customers through the digital purchase journey.
• Schedule inspections, test drives, and dealer appointments via WhatsApp.
• Coordinate with dealers, inspection teams, and financing partners.
• Maintain accurate records of leads, calls and outcomes.
• Ensure compliance and protect customer privacy; transparent pricing.

Skills

Telesales

Automotive sales

CRM systems

WhatsApp Business

English

Bahasa Malaysia

Mandarin (advantage)

Negotiation

Closing skills

Job description

Company Description

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

Company Description

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

About Mudah.my

Mudah.my is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit mudah.my for more information

Job Description

As a Telesales Executive (Tele Marketer) with Mudah Certified, you will play a key role in our mission to become Malaysia's largest digital dealer. You will connect with car buyers and sellers via phone, WhatsApp,to build trust, recommend the right cars, and close transactions fully online. This role demands strong communication skills, automotive knowledge, and the ability to convert leads into successful sales without face-to-face interactions.

Key Responsibilities

• Lead Engagement & Conversion
• Handle inbound leads from Mudah.my, Leadbot, and campaigns with immediate and consistent follow-up.
• Execute outbound calls to warm leads, presenting cars, financing options, and Mudah Certified benefits persuasively.
• Understand customer needs (budget, preferred model, financing readiness, trade-in options) and provide tailored recommendations.
• Customer Experience & Trust-Building
• Build rapport through consultative, customer-first selling. Clearly explain the value of buying with Mudah Certified (trusted dealers, warranty, transparent inspections).
• Handle objections confidently and guide customers through the complete digital purchase journey.
• Process & Coordination
• Schedule inspections, test drives, and dealer appointments via WhatsApp. Coordinate with Certified Dealers, inspection teams, and financing partners to ensure smooth process flow.
• Maintain accurate, up-to-date records of leads, calls, and outcomes accordingly.
• Compliance & Professionalism
• Follow Mudah's telesales compliance standards and protect customer privacy at all times. Ensure full transparency in car details, pricing, and financing terms.
• Escalate issues such as dealer misrepresentation, delayed collections, or buyer disputes.

Qualifications

Skills & Requirements

• Minimum 3 years' experience in telesales, automotive, or field sales with a proven sales record. Strong persuasion, negotiation, and closing skills over phone/WhatsApp.
• Familiar with car market trends, pricing, and buyer psychology. Tech-savvy with CRM systems and WhatsApp Business.
• Fluent in English & Bahasa Malaysia; Mandarin is a strong advantage.
• Results-driven, resilient, and able to thrive in a high-volume, target-driven environment.

Additional Information

• able to work from office at least 3 times a week (hybrid arrangement )
• able to work on rotational shift (off days can be on weekdays)
• normal working hours 9am - 6pm
• open to work on a 12 month contract
• can be flexible in shifting and doing multiple projects

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