Telesales Executive

Carsome; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

iCar Asia Sdn Bhd (Carlist.my) is seeking a Telesales Executive to build and manage our dealer network in Klang Valley. The role centers on driving new customer acquisition, promoting Carlist offerings, and converting free users to paying customers with strong product pitches and effective objections handling.

Responsibilities include training dealers, ensuring timely inventory updates, and growing accounts while maintaining high-quality listings that meet PIPP standards.

Qualifications

• SPM or equivalent qualification required.
• Proficiency in Microsoft Office and other computer applications.
• Excellent telephone etiquette, persuasive communication and customer handling skills.
• Fluent in English and Malay; Mandarin is a plus for Mandarin-speaking clients.

Responsibilities

• Make 40+ outbound calls daily to dealers and sales agents to drive conversion and build relationships.
• Generate fresh dealer contacts from market research and competitor platforms.
• Engage dealers to promote products and services and collect regular inventory updates.
• Train dealers on advertising methods and ensure updates to listings.
• Drive new customer acquisition across Klang Valley and other regions.
• Convert free users to paid customers through effective product pitching and objection handling.
• Grow and manage dealer accounts and plan strategies to increase monthly spend.
• Ensure listings meet PIPP standards for visibility and credibility.
• Promote Carlist Qualified offerings to enhance ad credibility.
• Gather market intelligence to identify opportunities and stay ahead of competitors.
• Reset passwords and create accounts for new customers.

Skills

Telephone etiquette

Persuasive communication

Customer handling

Microsoft Office

Education

SPM or equivalent

Tools

Microsoft Office

Job description

This role is based directly with iCar Asia Sdn Bhd (Carlist.my), a subsidiary of Carsome Group.

Carlist.my is Malaysia's leading automotive digital marketplace, we connect millions of car buyers, sellers, and dealers across Southeast Asia. We are looking for an ambitious, driven Telesales Executive to build, grow, and manage our dealer network in Klang Valley.

Core Sales & Customer Acquisition

Perform 40+ successful business calls daily to dealers and sales agents, focusing on conversion and relationship‑building.

Generate fresh contact leads from competitor platforms and market research.

Engage all assigned dealers to promote new products and services, ensuring clear value communication.

Train and guide dealers on effective advertising methods, while securing regular inventory updates (weekly/monthly).

Drive new customer acquisition across key regions, including East Coast, Sabah, and Sarawak.

Convert free users into paying customers through strong product pitching and objection handling.

Account Growth & Retention

Build, manage, and grow customer accounts by planning and executing strategies that increase monthly spending.

Ensure listing quality meets PIPP standards (Pictures, Information, Price & Position) for maximum visibility.

Promote Carlist Qualified offerings (Inspection Report & Extended Warranty) to enhance ad credibility and dealer trust.

Gather and analyse market intelligence from assigned territories to identify opportunities and stay ahead of competitors.

Authorization/ Structure

Reset password upon request from dealers

Create accounts for new customers

Requirements:

Minimum qualification: SPM or equivalent.

Proficiency in Microsoft Office and other relevant computer applications.

Excellent telephone etiquette, persuasive communication, and customer handling skills.

Proficient in both English and Malay. Mandarin proficiency is an added advantage to communicate with Mandarin‑speaking clients.