Telesales-Growth and Strategy Lead

Cartrack Asia; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Cartrack Asia, a world-leading smart mobility SaaS provider, is seeking a Telesales Team Lead to guide a growing team in Kuala Lumpur. You'll drive revenue, coach agents and ensure targets are met.

The role requires 5+ years in telesales with 3–5 in leadership, strong negotiation, and proficiency in CRM tools such as Salesforce or HubSpot. You will shape strategies and monitor KPIs.

Qualifications

• Minimum 5 years in telesales with 3–5 years in a team lead role.
• Strong leadership, communication and negotiation skills.
• Proficiency with CRM tools and data-driven sales tracking.

Responsibilities

• Lead and motivate a telesales team to meet targets.
• Develop and implement telesales strategies to grow revenue.
• Provide coaching, training and performance feedback.
• Monitor performance and drive process improvements.
• Participate in key customer calls when needed.

Skills

Telesales leadership

Team management

CRM proficiency

Negotiation

Communication

Tools

Salesforce

HubSpot

Microsoft Office

Job description

We are a world-leading smart mobility SaaS company with over 2,600,000 subscribers across 23 countries and we are looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities:

• Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
• Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones. Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.
• Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
• Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.
• Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
• Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

Key Requirements:

• Minimum of 5 years in telesales, with at least 3-5 years in a team lead.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• In-depth understanding of telesales techniques and customer engagement.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Highly motivated, goal-oriented, and driven.

Cartrack is a leading global provider of fleet management and telematics solutions, trusted by thousands of businesses to keep their vehicles connected, efficient, and secure.

Our cutting-edge technology enables real-time tracking, driver behaviour monitoring, and advanced data analytics — empowering our customers to optimise fleet performance, improve safety, and reduce operational costs.

Founded on a commitment to innovation and customer service, Cartrack combines world-class IoT technology with local expertise across multiple markets worldwide. Our mission is simple: to help businesses drive smarter, safer, and more sustainable operations every day.

Cartrack is a leading global provider of fleet management and telematics solutions, trusted by thousands of businesses to keep their vehicles connected, efficient, and secure.

Our cutting-edge technology enables real-time tracking, driver behaviour monitoring, and advanced data analytics — empowering our customers to optimise fleet performance, improve safety, and reduce operational costs.

Founded on a commitment to innovation and customer service, Cartrack combines world-class IoT technology with local expertise across multiple markets worldwide. Our mission is simple: to help businesses drive smarter, safer, and more sustainable operations every day.

Cartrack is a leading global provider of fleet management and telematics solutions, trusted by thousands of businesses to keep their vehicles connected, efficient, and secure.

Our cutting-edge technology enables real-time tracking, driver behaviour monitoring, and advanced data analytics — empowering our customers to optimise fleet performance, improve safety, and reduce operational costs.

Founded on a commitment to innovation and customer service, Cartrack combines world-class IoT technology with local expertise across multiple markets worldwide. Our mission is simple: to help businesses drive smarter, safer, and more sustainable operations every day.