Outbound Telesales Team Lead

Cartrack Asia; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Unlimited Medical Outpatient Benefit -

Clinical

Insurances and Medical Coverage

Start with 15 days AL

Sales and Product Training Provided

Job summary

Cartrack Asia is seeking an Outbound Telesales Team Lead in Kuala Lumpur to guide a motivated telesales team. You will strategize, coach, and monitor performance to drive revenue, improve conversion rates, and ensure service quality. Collaborate on process improvements and escalate issues when needed to maintain top-tier customer engagement.

The role emphasizes leadership, hands-on coaching, and a focus on achieving ambitious sales targets in a fast-growing global SaaS environment.

Qualifications

• Minimum of 5 years in telesales, with at least 3-5 years in a team lead.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• In-depth understanding of telesales techniques and customer engagement.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Responsibilities

• Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
• Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones.
• Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
• Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve escalated issues.
• Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
• Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

Skills

Leadership

Team management

Negotiation

CRM software

Communication

Tools

Salesforce

HubSpot

Microsoft Office

Job description

Attractive Basic Salary + Flexi Benefit + Medical

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Outbound Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

JOB RESPONSIBILITIES

Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.

Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones. Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.

Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.

Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.

Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.

Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

JOB REQUIREMENTS

Minimum of 5 years in telesales, with at least 3-5 years in a team lead.

Strong leadership and team management skills.

Excellent communication and negotiation abilities.

In-depth understanding of telesales techniques and customer engagement.

Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Highly motivated, goal-oriented, and driven.

BENEFITS

Unlimited Medical Outpatient Benefit - Clinical

Insurances and Medical Coverage

Start with 15 days AL

Sales and Product Training Provided

Why Join Us

Be part of a fast-growing global SaaS tech company

Collaborative and supportive team culture

Opportunity to influence processes and improve sales efficiency

Career growth and leadership exposure in a dynamic environment

Cartrack is a leading global provider of fleet management and telematics solutions, trusted by thousands of businesses to keep their vehicles connected, efficient, and secure.

Our cutting-edge technology enables real-time tracking, driver behaviour monitoring, and advanced data analytics — empowering our customers to optimise fleet performance, improve safety, and reduce operational costs.

Founded on a commitment to innovation and customer service, Cartrack combines world-class IoT technology with local expertise across multiple markets worldwide. Our mission is simple: to help businesses drive smarter, safer, and more sustainable operations every day.

Cartrack is a leading global provider of fleet management and telematics solutions, trusted by thousands of businesses to keep their vehicles connected, efficient, and secure.

Our cutting-edge technology enables real-time tracking, driver behaviour monitoring, and advanced data analytics — empowering our customers to optimise fleet performance, improve safety, and reduce operational costs.

Founded on a commitment to innovation and customer service, Cartrack combines world-class IoT technology with local expertise across multiple markets worldwide. Our mission is simple: to help businesses drive smarter, safer, and more sustainable operations every day.

Cartrack is a leading global provider of fleet management and telematics solutions, trusted by thousands of businesses to keep their vehicles connected, efficient, and secure.

Our cutting-edge technology enables real-time tracking, driver behaviour monitoring, and advanced data analytics — empowering our customers to optimise fleet performance, improve safety, and reduce operational costs.

Founded on a commitment to innovation and customer service, Cartrack combines world-class IoT technology with local expertise across multiple markets worldwide. Our mission is simple: to help businesses drive smarter, safer, and more sustainable operations every day.