Telemarketing/ Inside Sales Executive (Welcome Fresh Grad)

Hitachi Sunway Information Systems; Subang Jaya; On-site; MYR 31,000 - 47,000; Full time

Job summary

Hitachi Sunway Information Systems is seeking a proactive sales-support specialist to make outbound calls, qualify leads, and promote company products across Malaysia. You will address customer needs, maintain CRM records, and collaborate with Sales and Marketing to hit targets.

Fresh graduates are welcome; strong communication in English and Bahasa Malaysia is essential, with Mandarin or other languages a plus. A confident, persistent teammate with good time management will fit well.

Qualifications

• Minimum Diploma or equivalent.
• Previous experience in telemarketing, telesales, sales or customer service is an advantage.
• Fresh graduates with good communication skills and a strong interest in sales are welcome to apply.
• Good communication and interpersonal skills, with confidence in speaking to customers over the phone.
• Good command of English and Bahasa Malaysia; Mandarin or other languages would be an advantage depending on the target market.
• Strong persuasion, negotiation and active listening skills.
• Positive, self-motivated and resilient when handling rejection.
• Good time management and follow-up skills.

Responsibilities

• Make outbound calls to prospective and existing customers to introduce and promote company products/services.
• Understand customer needs and recommend suitable products or solutions.
• Generate and qualify leads through outbound calls and follow up with interested prospects.
• Handle customer enquiries and address basic concerns professionally.
• Follow up with potential customers to drive conversion and sales.
• Maintain accurate records of customer interactions, leads and follow-up activities in the CRM/system.
• Achieve daily, weekly and monthly call, lead generation and sales targets.
• Work closely with the Sales and Marketing teams to support lead generation and business development activities.
• Gather customer feedback and market insights and share them with the relevant teams.
• Maintain good customer relationships and provide a positive customer experience.
• Perform other duties or ad-hoc tasks assigned by the management.

Skills

Outbound calls

Lead generation

Customer service

English language

Bahasa Malaysia

Persuasion

Negotiation

Active listening

Education

Diploma

Tools

CRM system

Phone system

Job description

• Make outbound calls to prospective and existing customers to introduce and promote company products/services.
• Understand customer needs and recommend suitable products or solutions.
• Generate and qualify leads through outbound calls and follow up with interested prospects.
• Handle customer enquiries and address basic concerns professionally.
• Follow up with potential customers to drive conversion and sales.
• Maintain accurate records of customer interactions, leads and follow-up activities in the CRM/system.
• Achieve daily, weekly and monthly call, lead generation and sales targets.
• Work closely with the Sales and Marketing teams to support lead generation and business development activities.
• Gather customer feedback and market insights and share them with the relevant teams.
• Maintain good customer relationships and provide a positive customer experience.
• Perform other duties or ad-hoc tasks assigned by the management.

Job Requirements

• Minimum Diploma or equivalent.
• Previous experience in telemarketing, telesales, sales or customer service is an advantage.
• Fresh graduates with good communication skills and a strong interest in sales are welcome to apply.
• Good communication and interpersonal skills, with confidence in speaking to customers over the phone.
• Good command of English and Bahasa Malaysia; Mandarin or other languages would be an advantage depending on the target market.
• Strong persuasion, negotiation and active listening skills.
• Positive, self-motivated and resilient when handling rejection.
• Good time management and follow-up skills.

*Incentives will be provided based on successful lead conversions (calls to appointments and appointments to closed deals)