Manager, Telemarketing

Carro; Shah Alam; On-site; MYR 100,000 - 167,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Opportunities for promotion

Job summary

Jora Malaysia is seeking a results-driven Telemarketing Manager to lead a regional outreach and sales operations in Shah Alam. You will coach a team of agents, translate strategy into execution, and drive targets while delivering an exceptional customer experience.

If you are a natural leader who thrives on data, strategy, and team development, we want to hear from you.

Qualifications

• Proven leadership of telemarketing or sales teams.
• Strategic thinking to convert market trends into outreach campaigns.
• Operational excellence with CRMs, performance tracking and process improvement.
• People skills for coaching, conflict resolution and cross-department collaboration.

Responsibilities

• Lead & Scale: Inspire and coach a regional team of agents to achieve high performance.
• Drive Growth: Design and launch campaigns to boost lead generation and market share.
• Analyze & Optimize: Use KPIs to refine strategies and maximize conversion rates.
• Collaborate: Partner with Sales and Marketing to align campaigns and capture every lead.
• Innovate: Identify better tools and workflows to stay ahead of the curve.

Skills

Leadership

Strategic thinking

Operational excellence

People skills

Tools

CRM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a results-driven Telemarketing Manager to lead our regional outreach and sales operations. You will be the bridge between strategy and execution—empowering a team of agents to smash sales targets while delivering an exceptional customer experience.

If you are a natural leader who thrives on data, strategy, and team development, we want to hear from you.

Key Responsibilities

Lead & Scale: Inspire and coach a regional team of agents, turning potential into high-performance results.

• Drive Growth: Design and launch targeted campaigns that boost lead generation and regional market share.
• Analyze & Optimize: Use KPIs and call metrics to refine strategies and maximize conversion rates.
• Collaborate: Partner with Sales and Marketing to ensure every lead is captured and every campaign is aligned.
• Innovate: Identify better tools and smarter workflows to keep our operations ahead of the curve.

What You Bring

• Proven Leadership: A track record of managing and scaling telemarketing or sales teams.
• Strategic Thinking: Ability to analyze market trends and turn them into successful outreach campaigns.
• Operational Excellence: Strong experience with CRMs, performance tracking, and process improvement.
• People Skills: A knack for coaching, conflict resolution, and cross-departmental collaboration.
• Job Types: Full-time, Permanent
• Health insurance
• Maternity leave
• Opportunities for promotion

Ability to commute/relocate:

• Shah Alam (40150, Petaling): Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Any work or job related to Sales, Banking, Customer Service, Tele sale, etc more than 5 years.