Telemarketing

OPG CAPITAL HOLDINGS SDN. BHD.; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

Professional development

Career progression

Bonuses

Job summary

OPG Capital Holdings Sdn. Bhd. in Kuala Lumpur City Centre is seeking a results-driven Telemarketing Specialist to drive business development and client acquisition in our financial services operations.

You will lead outbound calls, qualify leads, present financial products, and manage accurate client records while aiming to consistently achieve targets. The role requires strong communication, negotiation, and CRM proficiency in a fast-paced environment.

Qualifications

• Proven experience in telemarketing or telesales within financial services or banking.
• Excellent verbal communication skills with clear speaking voice over the phone.
• Strong persuasion and sales skills with a track record of meeting targets.
• Excellent listening skills and ability to identify client needs and tailor solutions.

Responsibilities

• Make outbound calls to introduce financial products and services.
• Qualify leads and gather information to assess client needs.
• Present product features, benefits, and value propositions persuasively.
• Maintain detailed call records and documentation of client interactions.
• Meet or exceed daily, weekly, and monthly call targets and conversion goals.
• Build rapport with prospects to create a positive brand impression.
• Follow up with prospects to nurture relationships and move them through the sales pipeline.
• Collaborate with the sales team for seamless handover of qualified leads.
• Stay informed about current financial products, market trends, and competitors.
• Handle objections professionally and overcome barriers to sale.

Skills

Telemarketing

Telesales

Verbal communication

Persuasion

Lead qualification

CRM software

Call-record management

Independence

Team collaboration

Financial products knowledge

Tools

CRM software

Phone systems

Telephony software

Job description

About the role

We are seeking a dynamic and results-driven Telemarketing Specialist to join OPG Capital Holdings Sdn. Bhd. in Kuala Lumpur City Centre. This is a full-time position that plays a crucial role in driving business development and client acquisition for our financial services operations. As a Telemarketing Specialist, you will be at the forefront of our customer engagement strategy, responsible for reaching out to potential clients, presenting our financial products and services, and converting leads into valuable business relationships. Your efforts will directly contribute to the growth and success of the organisation whilst building strong connections with our target market.

What you'll be doing

Conducting outbound calls to prospective clients to introduce financial products and services offered by OPG Capital Holdings

Qualifying leads and gathering relevant information to assess client needs and suitability for our offerings

Presenting product features, benefits and value propositions in a compelling and persuasive manner

Managing detailed call records and maintaining accurate documentation of all client interactions

Meeting or exceeding daily, weekly and monthly call targets and conversion goals

Building and maintaining rapport with potential clients to create a positive brand impression

Following up with prospects to nurture relationships and progress them through the sales pipeline

Collaborating with the sales team to ensure seamless handover of qualified leads

Staying informed about current financial products, market trends and competitive offerings

Handling client objections professionally and using persuasive techniques to overcome barriers to sale

What we're looking for

Proven experience in telemarketing, telesales or a similar customer-facing sales role, ideally within financial services or banking

Excellent verbal communication skills with a clear, articulate speaking voice and ability to engage clients effectively over the phone

Strong persuasion and sales skills with a demonstrated track record of achieving targets and converting leads

Excellent listening skills and ability to identify client needs and tailor solutions accordingly

High level of resilience and persistence, with the ability to handle rejection professionally

Strong organisational and time management skills with attention to detail

Proficiency in using CRM systems and telephony software to manage leads and call records

Ability to work independently and as part of a team in a fast-paced environment

Product knowledge and understanding of financial services products such as investments, insurance or banking solutions is advantageous

Fluency in English and Malay is preferred; additional languages are a plus

A positive attitude and genuine enthusiasm for delivering excellent customer service

What we offer

• OPG Capital Holdings Sdn. Bhd. is committed to creating a rewarding workplace where employees thrive professionally and personally.
• We offer competitive remuneration packages that reflect your performance and contribution.
• Our benefits include health and medical coverage to support your wellbeing.
• Opportunities for professional development and training to enhance your skills and career prospects.
• A supportive and collaborative work environment that values teamwork and innovation.
• Performance-based incentives and bonuses for achieving targets.
• We believe in recognising and rewarding excellence, and we provide clear pathways for career progression for high-performing team members.

About us

OPG Capital Holdings Sdn. Bhd. is a dynamic player in the banking and financial services sector, dedicated to providing innovative financial solutions to our clients. Based in Kuala Lumpur City Centre, we are committed to delivering high-quality products and services whilst maintaining the highest standards of integrity and professionalism. Our company culture is built on principles of excellence, customer-centricity and continuous improvement. We pride ourselves on our talented team of professionals who are passionate about driving growth and creating value for our clients and stakeholders. We are an organisation where ambition meets opportunity, and where your contributions directly impact our success.