Brand Development Executive (Malaysia)

tawk.to, inc.; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Opportunities for growth and advancement

Collaborative and dynamic work environment

Job summary

A leading tech company in Kuala Lumpur is seeking a hybrid Sales and Support Associate. This role involves identifying business opportunities while ensuring customer success through onboarding and support. Candidates must be fluent in English, Mandarin, and Cantonese, with a strong technical curiosity and a preference for working on the road. The position offers competitive salary and growth opportunities in a fast-paced, collaborative environment.

Qualifications

• Must be fluent in English, Mandarin, and Cantonese, both spoken and written.
• Enjoy being on the road for appointments and events.
• Comfortable explaining software features.
• Must own a vehicle for local travel.

Responsibilities

• Identify and reach out to local businesses for sales opportunities.
• Manage customer onboarding and provide support.
• Represent the company at local events and conferences.
• Onboard and support customers, guiding feature adoption.
• Represent tawk.to at local events and conferences.
• Collaborate with GTM and Marketing to tailor local messaging.

Skills

Fluent in English

Fluent in Mandarin

Fluent in Cantonese

Technical curiosity

Mobility for local travel

Job description

The Mission

You are the primary engine for awareness, adoption, and advocacy for tawk.to in Malaysia. This is a high-impact, 50/50 hybrid role: half of your time is spent finding and closing new opportunities (Sales), and the other half is spent ensuring our customers are successful, onboarded, and supported (Support).

Responsibilities

Sales & Growth (40% supplied / 60% self-generated)

• Hunting: Proactively identify and reach out to local businesses (SMEs and Enterprises).
• Awareness to Advocacy: Manage the full lifecycle from outreach to signup and adoption.
• Documentation: Track all activities and leads within our internal tawk.to pipeline tool.

Customer Support & Onboarding (50%)

• Guided Growth: Act as the first point of contact for setup and feature adoption.
• The Bridge: Work with the engineering team to troubleshoot and provide local feedback.

Brand Ambassador (The 'Face' of tawk.to)

• Presence: Represent tawk.to at 3-4 local events/conferences per month.
• Market Insight: Collaborate with gtm and Marketing to tailor local messaging.

Training & Support: We Invest in You

• Deep-Dive Onboarding: Comprehensive training on the tawk.to platform and internal tools.
• Resource Library: Access to full marketing assets, sales collateral, and technical resources.
• Engineering Support: Direct access to engineers for complex queries and onboarding.

What We're Looking For

• Trilingual Mastery: Fluent in English, Mandarin, and Cantonese (Speaking, Reading, and Writing).
• The 'Boots on the Ground' Mindset: Enjoy being on the road for appointments and events.
• Technical Curiosity: Comfortable explaining software features.
• Mobility: Must have your own vehicle for local travel.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for growth and advancement in a fast-paced environment.
• A collaborative and dynamic work environment that values innovation and transparency.