Social Media & Community Manager

Private Advertiser; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Flat management structure

Competitive compensation

International markets exposure

KOL and media collaboration opportuni…

Job summary

Private Advertiser in Malaysia seeks a dynamic Social Media & Community Manager to grow our online presence across markets. You will lead growth strategies, manage communities, and collaborate with regional teams to boost engagement and brand reputation.

The role requires fluency in English, strong content planning and video editing skills, and experience with live streaming or KOL collaborations. A degree from a QS Top 100 university is preferred.

Qualifications

• Fluent in written and spoken English for daily operations.
• Strong understanding of Gen Z and Gen Alpha online culture and trends.
• Excellent communication and professional presence.
• Proven experience in social media management and engagement.
• Bachelor's degree or above; QS Top 100 universities preferred.

Responsibilities

• Manage and grow official social media channels and communities.
• Develop strategies to boost growth, engagement and CSAT.
• Plan partnerships with media outlets, MCNs, and KOLs.
• Collaborate with regional teams to align growth strategies.
• Support reputation management and handle customer inquiries.
• Represent the brand at industry events and offline activities.

Skills

English

Communication

Content planning

Video editing

Digital communities

Education

Bachelor's degree or above

QS Top 100 universities preferred

Job description

Job Responsibilities

Social Media & Community Management

Manage and grow the company’s official social media channels and online communities.

Develop strategies to increase community growth, engagement, activity levels, and Customer Satisfaction Score (CSAT).

Monitor community sentiment and ensure a positive and engaging user experience.

Plan and manage partnerships with media outlets, MCNs, communities, KOLs, and other relevant industry partners.

Identify and develop new collaboration opportunities to strengthen brand awareness and community growth.

Regional Growth

Collaborate closely with regional teams to develop and execute social media growth strategies aligned with regional business objectives.

Support campaigns and initiatives designed to increase user engagement and community growth across different markets.

Monitor online discussions, trends, and public sentiment across relevant platforms.

Identify and report negative or high-risk content in a timely manner.

Work closely with internal teams to manage online issues and support reputation management.

Brand Representation & Offline Activities

Represent the company professionally at industry events, community activities, and other offline engagements.

Organize and participate in events, meetups, and other initiatives that strengthen the company’s external presence.

Customer Support

Assist in handling customer inquiries and complaints received through social media and community channels.

Coordinate with relevant internal teams to ensure timely and appropriate resolution.

Job Requirements

Fluent written and spoken English, with the ability to use English as a daily working language.

Strong understanding of Gen Z and Gen Alpha culture, online trends, and digital communities.

Strong communication skills with a confident, outgoing, and professional presence.

Proven experience in social media management, community growth, and user engagement.

Strong content planning and content creation skills, with basic video editing and post-production capabilities.

Bachelor’s degree or above. Candidates from QS Top 100 universities will be preferred.

Experience in live streaming and/or collaboration with KOLs is highly preferred.

Experience in building a personal brand/IP or operating personal social media accounts is preferred.

Strong sense of ownership, initiative, and ability to work independently in a fast-paced environment.

Takes ownership and is willing to build and develop new initiatives from 0 to 1.

Can maintain momentum and execution capability while scaling projects from 10 to 100.

Combines the creativity, curiosity, and adventurous spirit of a younger generation with strong resilience, discipline, and persistence.

Is comfortable working in a fast-moving environment and able to adapt quickly to changing market trends.

What We Offer

Flat and open management structure with efficient communication and decision-making.

A professional working environment with minimal bureaucracy and unnecessary office politics.

Competitive compensation based on experience and capabilities.

Opportunities to work with international markets, KOLs, media, and online communities.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• Do you have Video Editing experience?
• How many years' experience do you have as a Social Media Community Manager?
• Which of the following languages are you fluent in?