Telecom Retail Sales Pro — Customer Growth & Up-Sell

Smollan (Malaysia) Sdn Bhd; Penang; On-site; MYR 28,000 - 39,000; Full time

Job summary

Smollan (Malaysia) Sdn Bhd at Queensbay Mall in Penang is seeking a Telco Retail Sales Consultant. You will provide friendly, professional service, help customers understand telco products, and promote ongoing promotions. The role emphasizes achieving sales targets, upselling, and delivering high customer satisfaction.

Join a team focused on store operations, stock control, and effective communication. Retail or sales experience is a plus and language skills are a bonus.

Qualifications

• Provide professional, friendly customer service
• Assist customers in understanding products and services offered
• Handle customer inquiries and complaints effectively
• Achieve individual and team sales targets
• Promote products, packages, and ongoing promotions to customers
• Perform up-selling and cross-selling activities
• Conduct proactive sales engagement with walk-in customers

Responsibilities

• Maintain store operations and ensure store cleanliness
• Assist in stock and inventory management
• Ensure compliance with SOPs and policies
• Support smooth day-to-day store operations
• Good communication and interpersonal skills
• Customer-oriented mindset
• Strong problem-solving skills
• Sales and negotiation abilities
• Ability to work independently and as part of a team
• Basic numeracy and cash handling skills
• Ability to speak other language is an added advantage

Skills

Strong communication

Interpersonal skills

Sales and negotiation

Customer-focused

Teamwork

Cash handling

Problem-solving

Multilingual

Education

SPM / High School Certificate or Diploma

Job description

Smollan (Malaysia) Sdn Bhd at Queensbay Mall in Penang is seeking a Telco Retail Sales Consultant. You will provide friendly, professional service, help customers understand telco products, and promote ongoing promotions. The role emphasizes achieving sales targets, upselling, and delivering high customer satisfaction.

Join a team focused on store operations, stock control, and effective communication. Retail or sales experience is a plus and language skills are a bonus.