Telecom Operations Specialist (VoIP) – (Billingual: CN/EN) (A198955)

AI Rudder; Kuala Lumpur; Presencial; MYR 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

Performance reviews

Global exposure

Meaningful impact

Ownership & autonomy

Team engagement

Descripción de la vacante

AI Rudder Pte Ltd is seeking an experienced telecom/VoIP operations specialist to coordinate 20+ regional vendors across SEA and East China. You will support line performance, troubleshoot live issues, and drive vendor resolution while collaborating with CSM and internal teams.

The role requires a bachelor’s degree in a related field, 4+ years of VoIP experience, and proficiency in English and Mandarin. Occasional on-site travel and future O&M platform automation are expected.

Formación

• Minimum 4 years of working experience as a VoIP Specialist or similar telecom line role.
• Bachelor’s degree in Telecommunications/Computer/Information Technology or related field.
• Proficient in Linux OS for troubleshooting and diagnostics with AI tool usage.
• Experience coordinating 20+ external vendors or suppliers and driving issue resolution.
• Fluent in English and Mandarin for cross‑regional collaboration.

Responsabilidades

• Own telecom/line operations across 20+ SEA vendors, ensuring stability and performance.
• Monitor line performance, run tests, and troubleshoot live issues in real time.
• Coordinate with vendors to resolve issues and improve line connectivity.
• Support CSM and internal teams with telecom/line related questions and concerns.
• Manage physical SIMs, refresh cycles, and occasional on-site travel for issues.
• Begin development of an automated O&M platform to standardize processes.

Conocimientos

VoIP

Vendor management

English & Mandarin

Linux

Scripting languages

Educación

Bachelor's degree

Herramientas

Nginx

MySQL

ELK

Copilot

Codex

Claude Code

Descripción del empleo

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

Responsibilites:

We are looking for telecom/VoIP line operations and vendor relationships across Southeast Asia, while working closely alongside the East China (Shanghai) team. The role integrates with 20+ regional vendors and suppliers to ensure strong line connectivity, resolves technical and line-related issues in real time, and supports internal stakeholders such as the CSM team.

The successful candidate will report directly to the Shanghai-based Team Lead and collaborate cross-regionally on a daily basis to keep telecom operations running smoothly across SEA and East China.

Key Responsibilities:

• Responsible for the company's telecom/line resource (VoIP, SMS, social media) operation, integration, and maintenance across 20+ Southeast Asia vendors and suppliers.
• Organize daily/ongoing line performance and stability testing to ensure strong connection rates.
• Monitor system alarms and troubleshoot live/online line issues; trace and resolve telecom problems promptly.
• Communicate with local vendors/suppliers to improve line performance and drive them to resolve issues on their end.
• Support and resolve concerns/questions raised by CSM and other internal teams regarding telecom/line matters.
• Manage the company's physical SIM cards used for outbound customer calls, including scheduled refresh cycles and occasional on-site travel to resolve issues.
• Initiate development of an automated operations & maintenance (O&M) platform to improve efficiency and standardize processes.
• Minimum 4 years of working experience as a VoIP Specialist (or equivalent hands–on VoIP/telecom line technical role)
• Bachelor's Degree in Telecommunications Engineering, Computer Engineering, Information Technology, or any related academic background.
• Proficient in Linux OS for troubleshooting and diagnostics, with the ability to leverage AI tools (e.g., Copilot, Codex, Claude Code) to improve troubleshooting, automation, and operational efficiency.
• Proven experience managing/coordinating multiple external vendors or suppliers (20+), including performance follow–up and driving vendors to resolve issues.
• Good independent, collaboration and communication skills, particularly for handling and resolving troubleshooting issues across vendors and internal teams (CSM, etc.)
• Fluent in English and Mandarin, given the role required to collaborate with internal stakeholders and external vendors.
• Experience with scripting languages (e.g., Python, Shell, Golang) and familiarity with mainstream technologies such as Nginx, MySQL, ELK is an advantage.

How We Work:

• AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
• Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
• Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

Office Location:

Level 7, Vertical Corporate Tower B. Avenue 10, The Vertical. No. 8. Jalan Kerinchi, Bangsar South City 59200 Kuala Lumpur, Malaysia