Implementation Engineer

AI Rudder Pte Ltd; Kuala Lumpur; On-site; MYR 90,000 - 140,000; Full time

Benefits offered by this job

Learning & Development

Performance Recognition

Global Exposure

Meaningful Impact

Ownership & Autonomy

Team Engagement

Job summary

AI Rudder Pte Ltd in Malaysia is hiring a deployment engineer to install, deploy and commission our intelligent seat system at customer sites. You will work closely with customers to understand their hardware, software, and network environment to plan a robust deployment.

The role requires Linux proficiency, scripting in shell or Python, container tech with Docker and Kubernetes, and cloud/data center experience.

Qualifications

• Proficient with Linux and able to write shell or Python scripts.
• Strong ability to troubleshoot networks with ping/telnet and other commands.
• Familiar with Kubernetes and container deployment using Docker.
• Experience installing Linux on servers from scratch, configuring network and deploying software.
• Experience with Public Cloud and data centers, either cloud or on-premises.
• Excellent communication, analytical thinking and problem-solving; able to coordinate with teams.

Responsibilities

• Install, deploy, commission and deliver the intelligent seat system at customer sites.
• Understand customer hardware/software and participate in deployment planning.
• Stay on site during deployment and coordinate product R&D resources to resolve issues for smooth go-live.
• Provide post-go-live support and monitor system on customer sites.

Skills

Linux

Python scripting

Shell scripting

Network troubleshooting

Kubernetes

Docker

Public Cloud

Data Center

Communication

Problem solving

Tools

Linux

Docker

Kubernetes

Public Cloud

Physical Servers

Network Utilities

Job description

Responsible for the installation, deployment, commissioning and delivery of the intelligent seat system;

Before implementation, understand the customer’s hardware and software and network environment, and participate in the development of deployment plans;

During the implementation process, stay at the customer site, be responsible for deployment, and coordinate product R & D resources within the company to solve problems, ensuring project smooth and timely golive;

After golive, be responsible for handling the customer’s needs and issues, and regularly inspect systmen on customer’s site;

Requirements

Proficient in using Linux system, capable of writing shell or Python scripts, with more than 2 years of working experience;

Proficient in ping telnet and other network commands, good at troubleshooting network problems, familiar with common database operations;

Familiar with k8s, able to skilfully deploy services using docker;

Have the ability to install the Linux operating system on the server from 0 to 1, configure the network, and complete software deployment and troubleshooting;

Have used Public Cloud, have used physical servers, and understand Data Center;

Active thinking, clear logic, good at thinking and abstraction, with good communication and expression skills;

Systematic problem-solving methods, strong sense of responsibility and self-driven continuous learning, with good coordination and stress resistance

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.