Presales Solutions Architect Kuala Lumpur, Malaysia | Revenue | 2 months ago →

AI Rudder Pte Ltd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Learning & Development

Performance Recognition

Global Exposure

Meaningful Impact

Ownership & Autonomy

Team Engagement

Job summary

AI Rudder Pte Ltd in Kuala Lumpur seeks a Solutions Architect to lead pre-sales engagements, design tailored AI and cloud-based solutions, and respond to RFPs/RFIs with a focus on security and compliance.

You will collaborate with sales, engineering, and privacy teams to deliver compelling proposals, evaluate LLM and Voice AI strategies, and help clients adopt scalable AI-powered contact center, data, and network architectures.

Qualifications

• Bachelor’s Degree or above in a technical field.
• 5+ years in presales or technical consulting.
• Strong background in gateways, message queues, caching, databases.
• Experience with major CSPs (AWS, Azure, GCP, AliCloud).
• Knowledge of VoIP and contact-center concepts (SIP, RTP, trunking).
• Willingness to experiment, fail fast, and iterate on prompts or code.

Responsibilities

• Collaborate with the sales team to understand client requirements and craft customized solutions.
• Lead the development of comprehensive responses to RFPs and RFIs with cross-functional teams.
• Coordinate inputs for security & privacy questionnaires and ensure timely submissions.
• Support testing and evaluation of LLMs for voice assistants and chatbots.
• Benchmark latency, token usage, and cost-efficiency; stay updated on AI research.
• Design and test prompts to improve model accuracy and reduce hallucinations in client scenarios.

Skills

Presales / technical consulting

System components

Cloud platforms (AWS/Azure/GCP/AliClou

VoIP / contact center concepts

Prompt iteration / fail fast

Education

Bachelor’s Degree or above

Degree in CS / related field

Job description

As a Solutions Architect, you will be at the forefront of our sales efforts, working closely with our clients to understand their unique system needs and develop comprehensive solutions to address clients pain points. Engaging in the RFP/RFI cycles and provide Compliance & Security responses to customer’s questions. As we are an AI Agent provider, you will work at the intersection of Large Language Models (LLMs), Voice AI, and Agentic frameworks.

Responsibilities

• Solution Architecting: Collaborate with the sales team to understand client requirements and develop customized solutions on the basis of Cloud Computing, Cyber Security, Data Center, Storage, Network with industry best practices, such as HA, DRC, and etc.
• Proposal Leadership: Lead the development of comprehensive and compelling responses to Requests for Proposals (RFPs) and Requests for Information (RFIs). Collaborate with cross-functional teams to gather necessary information and ensure timely submissions.
• Security Compliance: Coordinate cross‑functional inputs (DevSecOps, Privacy) and deliver polished answers for customers’ Security & Compliance questionnaire within deadlines.
• LLM Testing & Evaluation: Support the optimization of models (Both Closed-Sourced and Open Sourced) for voice assistants and chatbots. Assist in tracking performance metrics like WER and TTFS for voice latency.
• Benchmarking & Research: Stay updated on the latest AI research (e.g. multimodal LLM, RAG Frameworks, Agentic AI) and conduct benchmark tests on latency, token usage, and cost-efficiency.
• Prompt Engineering: In charge of designing and testing with advanced prompt strategies to improve model accuracy and reduce hallucinations in client-specific scenarios.

Requirements

Minimum Qualifications

• Completion of Bachelor’s Degree or above.
• Proven experience in a presales or technical consulting role, with a focus on technical solutioning for min. of 5 years or so.
• Excellent technical background in system components such as gateway, message queue, caching, database, and etc.
• Good experience with one of the major CSP technologies, including but not limited to AliCloud, AWS, GCP, Azure, and etc.
• Understanding of VoIP and contact center concepts, including SIP, RTP, SIP trunking, and call routing.
• Comfortable experimenting, failing fast, and iterating on prompts or code to find the right solution.

Preferred Qualifications

• Possess a degree in Computer Science, Data Science, AI, or a related technical field.
• Familiarity with integrating Voice AI solutions with platforms such as Genesys, Avaya, Cisco, or similar contact-centre systems is preferred.
• An interest in Generative AI, LLMs, and Natural Language Processing (NLP).

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

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