Global VoIP & Telecom Operations Specialist

AI Rudder Pte Ltd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Learning & Development

Performance reviews

Global exposure

Meaningful impact

Ownership & autonomy

Team engagement

Job summary

AI Rudder Pte Ltd is seeking an experienced telecom/VoIP operations specialist to coordinate 20+ regional vendors across SEA and East China. You will support line performance, troubleshoot live issues, and drive vendor resolution while collaborating with CSM and internal teams.

The role requires a bachelor’s degree in a related field, 4+ years of VoIP experience, and proficiency in English and Mandarin. Occasional on-site travel and future O&M platform automation are expected.

Qualifications

• Minimum 4 years of working experience as a VoIP Specialist or similar telecom line role.
• Bachelor’s degree in Telecommunications/Computer/Information Technology or related field.
• Proficient in Linux OS for troubleshooting and diagnostics with AI tool usage.
• Experience coordinating 20+ external vendors or suppliers and driving issue resolution.
• Fluent in English and Mandarin for cross‑regional collaboration.

Responsibilities

• Own telecom/line operations across 20+ SEA vendors, ensuring stability and performance.
• Monitor line performance, run tests, and troubleshoot live issues in real time.
• Coordinate with vendors to resolve issues and improve line connectivity.
• Support CSM and internal teams with telecom/line related questions and concerns.
• Manage physical SIMs, refresh cycles, and occasional on-site travel for issues.
• Begin development of an automated O&M platform to standardize processes.

Skills

VoIP

Vendor management

English & Mandarin

Linux

Scripting languages

Education

Bachelor's degree

Tools

Nginx

MySQL

ELK

Copilot

Codex

Claude Code

Job description

AI Rudder Pte Ltd is seeking an experienced telecom/VoIP operations specialist to coordinate 20+ regional vendors across SEA and East China. You will support line performance, troubleshoot live issues, and drive vendor resolution while collaborating with CSM and internal teams.

The role requires a bachelor’s degree in a related field, 4+ years of VoIP experience, and proficiency in English and Mandarin. Occasional on-site travel and future O&M platform automation are expected.