Telco project manager

Systems Limited - APAC; Kampung Malaysia Tambahan; On-site; MYR 180,000 - 240,000; Full time

Job summary

Systems Limited - APAC is seeking a Technical Project Manager to lead end-to-end delivery of Telecom OSS/BSS and Digital Applications. You will guide cross-functional teams across software engineers, UI/UX, QA, DevOps, and solution architects to ensure value delivery for telecom clients.

You will drive Agile/Scrum ceremonies, manage risk, track KPIs, and ensure alignment between business goals and technical architecture, including CRM, billing, and provisioning integrations.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related discipline.
• 7+ years of experience in the software development industry, with at least 3 years as a Technical Project Manager.
• Proven experience delivering Telecom OSS/BSS software solutions such as CRM, Billing, Order Management, Mediation, Inventory Management.
• Strong expertise in managing Digital Applications, including mobile apps, web portals, and customer engagement platforms.
• In-depth understanding of Agile (Scrum/Kanban) and DevOps practices.
• Familiarity with telecom industry standards (TM Forum, eTOM, ITIL) and modern digital architecture patterns (APIs, microservices, cloud-native apps).
• Hands-on experience with project management and collaboration tools (JIRA, Confluence, MS Project, Asana, etc.).
• Ability to manage and deliver on complex, integrated digital initiatives in fast-paced environments.
• Excellent communication, negotiation, and stakeholder management skills.

Responsibilities

• Lead the end-to-end delivery of projects involving Telecom OSS/BSS and Digital Applications (e.g., self-care portals, mobile apps, e-commerce platforms, customer onboarding, chatbots, etc.).
• Manage and coordinate cross-functional teams including software engineers, UI/UX designers, QA engineers, DevOps, and solution architects.
• Collaborate with telecom clients and internal stakeholders to gather requirements, define project scope, and ensure business and technical alignment.
• Oversee the implementation of scalable, secure, and user-centric digital applications integrated with OSS/BSS systems.
• Drive Agile/Scrum ceremonies and promote adoption of agile best practices across the project lifecycle.
• Monitor project health, manage risk, and lead mitigation efforts for scope, cost, timeline, and quality challenges.
• Ensure seamless integration between digital front-ends and backend systems such as billing, CRM, provisioning, and network management.
• Track and report KPIs, progress, budgets, and quality metrics to senior leadership and client stakeholders.
• Champion innovation and continuous improvement in project delivery and digital solution architecture.

Skills

Agile methodologies

Cross-functional leadership

Stakeholder management

Communication

Software delivery lifecycle

Education

Bachelor’s or Master’s degree in Computer Science/IT/Engineering

Tools

JIRA

Confluence

MS Project

Asana

Job description

• Lead the end-to-end delivery of projects involving Telecom OSS/BSS and Digital Applications (e.g., self-care portals, mobile apps, e-commerce platforms, customer onboarding, chatbots, etc.).


• Manage and coordinate cross-functional teams including software engineers, UI/UX designers, QA engineers, DevOps, and solution architects.


• Collaborate with telecom clients and internal stakeholders to gather requirements, define project scope, and ensure business and technical alignment.


• Oversee the implementation of scalable, secure, and user-centric digital applications integrated with OSS/BSS systems.


• Drive Agile/Scrum ceremonies and promote adoption of agile best practices across the project lifecycle.


• Monitor project health, manage risk, and lead mitigation efforts for scope, cost, timeline, and quality challenges.


• Ensure seamless integration between digital front-ends and backend systems such as billing, CRM, provisioning, and network management.


• Track and report KPIs, progress, budgets, and quality metrics to senior leadership and client stakeholders.


• Champion innovation and continuous improvement in project delivery and digital solution architecture.

Required Skills & Experience:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related discipline.


• 7+ years of experience in the software development industry, with at least 3 years as a Technical Project Manager.


• Proven experience delivering Telecom OSS/BSS software solutions such as CRM, Billing, Order Management, Mediation, Inventory Management.


• Strong expertise in managing Digital Applications, including mobile apps, web portals, and customer engagement platforms.


• In-depth understanding of Agile (Scrum/Kanban) and DevOps practices.


• Familiarity with telecom industry standards (TM Forum, eTOM, ITIL) and modern digital architecture patterns (APIs, microservices, cloud-native apps).


• Hands-on experience with project management and collaboration tools (JIRA, Confluence, MS Project, Asana, etc.).


• Ability to manage and deliver on complex, integrated digital initiatives in fast-paced environments.


• Excellent communication, negotiation, and stakeholder management skills.