Customer Project Manager

SilverTIM Sdn. Bhd; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

SilverTIM Sdn. Bhd is seeking an experienced BSS/OSS Project Manager to oversee end-to-end delivery of complex, high-value initiatives for telecommunications clients.

The role requires strategic leadership balancing technical depth with strong stakeholder management to ensure precise, purposeful delivery. The ideal candidate is Malaysian with a graduate degree in Computer Science, Information Technology, or related field, with more than 10 years in ICT and proven track record in BSS/OSS,

Qualifications

• Proven experience leading large-scale Systems Integration programs with multiple vendors and tight deadlines.
• Experience in Telecom/IS/IT industry and ability to manage governance and audits.
• Strong ICT, BSS proficiency with a track record in Operator Transformation programs.
• Professional communicator with solid stakeholder management and leadership skills.

Responsibilities

• Manage operational relationships with customers, coordinate meetings and events to ensure high customer satisfaction.
• Define scope, organize program structure, secure resources and manage costs.
• Ensure delivery compliance to contractual and business requirements.
• Oversee scope changes with governance, documentation and impact assessment.

Skills

Large-scale SI programs

BSS proficiency

ICT expertise

Operator Transformation

PM certification

Problem solving

Written & spoken comms

Customer focus

Team player

Core network knowledge

Education

Bachelor’s/Graduate degree in CS/IT or related field

Job description

We are looking an experienced BSS/OSS Project Manager to oversee end‑to‑end delivery of complex, high‑value initiatives across our telecommunications clients. This role requires a strategic leader who can balance technical depth with strong stakeholder management, ensuring every project is delivered with precision and purpose.

Candidates who is Malaysian and have attained a Graduate degree in Computer Science, Information Technology, or other related field.

RESPONSIBILITIES

• Manage projects operational relationships with the customer, arranging meetings, customer events and ensuring a high level of customer satisfaction
• Be responsible for contract fulfillment, establish the program organization, clarify scope and secure vital resources at the right cost level
• Secure delivery compliance to both contractual and business case requirements
• Manage program scope and change requests meticulously, ensuring all changes are assessed for impact, approved through proper governance, and fully documented with supporting evidence to maintain transparency and audit readiness
• Need hands‑on experience when it comes to projects delivery

SKILL SET / WORK EXPERIENCE

Proven experience leading large-scale Systems Integration programs with tight deadlines, involving coordination across multiple vendors and diligent management of diverse subcontractors to ensure seamless delivery, risk mitigation, and adherence to contractual obligations

Need ICT, BSS proficiency and proven track record in Operator Transformation Programs and Projects

Min years of experience: More than 10 years in ICT sector

Domain and Technology experience: BSS and OSS

Areas of Expertise: charging, billing and core network related activities

Project manager certification is a strong advantage

Proven problem-solving skills and good in written & spoken communication

Customer focused and desire understand business and customer needs

Professional attitude with solid ability to prioritize, manage time and deliver results

Good team player with high interpersonal skills

ADDITIONAL REQUIREMENTS

• Experiences related to project management methodologies, techniques and tools
• Experience of working within the Telecom/IS/IT industry
• Experience working with multi-national global decentralized organizations
• Experience/knowledge in ITIL, eTOM, CI/CD (Continuous Integration / Continuous Delivery or Deployment) practice