Technician, Security System Service

Alloy Enterprises; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Johnson Controls in Malaysia is seeking a Security Systems Maintenance Engineer to join our critical facilities team in Penang. You will perform preventive maintenance, troubleshoot access control and CCTV systems, and ensure documentation is complete and timely.

The role requires a Bachelor’s degree in electrical & electronics or related field, strong problem-solving and customer communication skills, and the ability to work independently with minimal supervision.

Qualifications

• Bachelor's degree in electrical & electronics or related field.
• 1-2 years in Security Systems maintenance & support.
• Experience with Access Control and CCTV systems preferred.
• Strong troubleshooting and analytical skills.
• Good report writing and documentation skills.

Responsibilities

• Perform scheduled preventive maintenance according to contract requirements.
• Inspect, test, and verify operation of security systems.
• Troubleshoot hardware, software, and network issues; replace defective components as needed.

Skills

Troubleshooting

Customer management

Communication

Independent work

Analytical thinking

Education

Bachelor's degree in electrical & electronics or related field

Job description

Who we are:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

How you will do it:

Preventive Maintenance (PM)

• Perform scheduled preventive maintenance activities according to contract requirements.
• Inspect, test, and verify proper operation of security systems.
• Conduct health checks on:
  • Access Control Systems
  • CCTV Cameras
  • Video Management Systems
  • Door Controllers
  • Card Readers
  • Power Supplies
  • Network Switches related to security systems
• Ensure PM reports are completed accurately and submitted on time.

Corrective Maintenance (CM)

• Attend service calls and troubleshoot system faults.
• Diagnose hardware, software, communication, and network-related issues.
• Rectify system failures within contractual response times.
• Escalate complex issues to higher-level engineers or OEM support when required.
• Perform replacement of defective components and verify system restoration.

Technical Support

• Provide day-to-day support to the customer's security operations team.
• Support user access requests, cardholder management, and system administration tasks.

Documentation & Reporting

• Prepare and submit:
  • Service Reports
  • Preventive Maintenance Reports

What we look for:

• Bachelor's degree in electrical & electronics or related field.
• 1-2 years in Security Systems maintenance and support.
• Experience in mission-critical or manufacturing environments is preferred.
• Experience supporting Access Control and CCTV systems.
• Strong troubleshooting skills.
• Good communication and customer management skills.
• Ability to work independently with minimal supervision.
• Strong analytical and problem-solving capability.
• Good report writing and documentation skills.
• Team-oriented mindset.