Technical Support Specialist II - Hybrid, AI Tools

Zebra Technologies; Penang; Hybrid; MYR 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Annual well-being day

Job summary

Zebra Technologies seeks a Technical Customer Support II to resolve moderately complex technical issues and ensure customer satisfaction. The role requires bridging entry-level and senior support, with cross-product knowledge and a proactive learning approach.

You will handle tickets, collaborate with teams, and help improve support processes in a hybrid work environment. Ideal candidates have 1+ year of experience, a high school diploma, and strong analytical and problem-solving skills.

Qualifications

• High School Diploma or equivalent vocational qualification/experience.
• 1+ years of relevant work experience.
• Ability to work in a hybrid environment and travel up to 10%.

Responsibilities

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision.
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements).
• Collaborate with cross-functional teams to address and resolve customer challenges.
• Actively contribute to the improvement of support processes and tools.
• Develop and deliver training content for entry-level team members to enhance team capability.
• Participate in technical review meetings and contribute insights on customer pain points and product improvements.

Skills

AI-driven tools

ML-based diagnostics

Virtual assistants

Predictive maintenance

Analytical skills

Hardware knowledge

Software knowledge

Cloud-based systems

Multitasking

Prioritization

Leadership potential

Education

High School Diploma

Job description

Zebra Technologies seeks a Technical Customer Support II to resolve moderately complex technical issues and ensure customer satisfaction. The role requires bridging entry-level and senior support, with cross-product knowledge and a proactive learning approach.

You will handle tickets, collaborate with teams, and help improve support processes in a hybrid work environment. Ideal candidates have 1+ year of experience, a high school diploma, and strong analytical and problem-solving skills.