Technical Support Specialist – Hybrid & Rotational Shifts

NCS Global Technology Sdn. Bhd.; Penang; Híbrido; MYR 36.000 - 60.000; Jornada completa

Descripción de la vacante

NCS Global Technology Sdn. Bhd. is seeking a customer support professional to handle inbound calls, emails and chats for UK customers. The role combines a hybrid work arrangement with ongoing training and a focus on clear, client-ready communication.

Fresh graduates are welcome; no prior experience is required. The position emphasizes learning new technologies and providing timely, professional customer service while documenting all interactions in the CRM system.

Formación

• Diploma or Bachelor’s degree in related field.
• Fresh graduates are welcome to apply (no prior working experience).
• Basic experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations.
• Nice-to-have: Basic understanding of hardware and software troubleshooting.
• Nice-to-have: Profiles from Chinese background.
• Strong communication and active listening skills.
• Time management and organizational skills to handle multiple tasks simultaneously.
• Enthusiastic and proactive approach to learning new skills and technologies.

Responsabilidades

• Resolve problems with customers via inbound telephone, email or chat sessions using technical product knowledge and interpersonal skills.
• Articulate technical issues in simple to understand terms to both management and customers.
• Fully documents customer interactions and issues in real-time in CRM systems.
• Escalate unresolved or complex issues to senior team members or specialized departments as necessary.
• Learn and adapt to new technologies, products, and platforms to effectively assist customers.
• Provide feedback on recurring customer issues to support team leaders in process improvement initiatives.
• Maintain a high level of professionalism in all customer interactions.

Conocimientos

Strong communication

Active listening

Time management

Organizational skills

Learning mindset

Educación

Diploma or Bachelor’s degree in related field

Descripción del empleo

NCS Global Technology Sdn. Bhd. is seeking a customer support professional to handle inbound calls, emails and chats for UK customers. The role combines a hybrid work arrangement with ongoing training and a focus on clear, client-ready communication.

Fresh graduates are welcome; no prior experience is required. The position emphasizes learning new technologies and providing timely, professional customer service while documenting all interactions in the CRM system.