Technical Support Specialist - 24x7 Global Tech Help

Hitachi; Malaysia; On-site; MYR 54,000 - 89,000; Full time

Job summary

Hitachi Vantara in Malaysia is seeking a Technical Support Specialist to provide level 1 support for customers via phone and online tools, addressing hardware and software issues, and guiding users to effective resolutions. You will join a fast-paced global team delivering 24x7 support.

The role emphasizes clear communication, problem solving, and willingness to learn new products, with opportunities to participate in training and team projects.

Qualifications

• Excellent customer service and communication skills.
• Strong problem-solving and technical writing abilities.
• Ability to manage multiple issues in a fast-paced environment.
• Willingness to learn and support new products and systems.
• Able to work nights, weekends, or standby shifts as needed.

Responsibilities

• Providing level 1 support to Hitachi Vantara customers and field teams, including via phone and online tools.
• Assisting in the resolution of technical support issues including hardware/software configuration problems, product failures, and technical inquiries.
• Perform problem and customer situation management, elevate to the next level of support when necessary, communicate critical case status to management.
• Case management.
• Utilize multiple applications and technical tools to assist in troubleshooting, communication, and time management.
• Attend training sessions and potentially assist in conducting training/workshops.
• Participate in team projects that enhance the effectiveness of customer success.

Skills

IP Networking Concepts

Cloud Solutions

Programming: Python

NAS

Windows OS

Linux OS

VMware

Enterprise Storage Solutions

Fibre Channel

OpenShift

Veritas

MSCS

Oracle

Exchange

Commvault

Education

Bachelor's degree in IT/CS

Tools

VMware

Oracle

Commvault

Job description

Hitachi Vantara in Malaysia is seeking a Technical Support Specialist to provide level 1 support for customers via phone and online tools, addressing hardware and software issues, and guiding users to effective resolutions. You will join a fast-paced global team delivering 24x7 support.

The role emphasizes clear communication, problem solving, and willingness to learn new products, with opportunities to participate in training and team projects.