24/7 Global Tech Support Specialist

Hitachi Automotive Systems Americas, Inc.; Malaysia; À distance; MYR 48 000 - 88 000; Plein temps

Résumé du poste

Hitachi Vantara is seeking a Technical Support Specialist to provide level 1 assistance for customers and field teams, addressing hardware and software issues and ensuring clear, effective communication.

You will work in a fast-paced, global 24x7 support environment, contributing to knowledge, attending trainings, and helping resolve incidents while maintaining strong service quality and collaboration.

Qualifications

• Aptitude for providing excellent customer service including clear communication, problem solving and technical writing skills.
• Good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment.
• Positive self-starter, able to take direction and work within a team environment.
• Aptitude to learn and support new products and systems.
• Ability to work nights, weekends, or standby shifts as needed to meet schedule requirements.

Responsabilités

• Providing level 1 support to Hitachi Vantara customers and field teams, including via phone and online tools.
• Assisting in the resolution of technical support issues including hardware/software configuration problems, product failures, and technical inquiries.
• Perform problem and customer situation management, escape to the next level of support when necessary, communicate critical case status to management.
• Case management
• Utilize multiple applications and technical tools to assist in troubleshooting, communication, and time management.
• Contribute to Knowledge
• Attend training sessions and potentially assist in conducting training/workshops.
• Participate in team projects that enhance the effectiveness of customer success.

Connaissances

Customer service

Organizational skills

Teamwork

Learning agility

Shift flexibility

IP Networking

Cloud solutions

Programming

NAS

Windows OS

Linux OS

VMware

Enterprise Storage

Fibre Channel

Connectivity

OpenShift

Veritas

MSCS

Oracle

Exchange

Commvault

Outils

OpenShift

Veritas

MSCS

Oracle

Exchange

Commvault

Description du poste

Hitachi Vantara is seeking a Technical Support Specialist to provide level 1 assistance for customers and field teams, addressing hardware and software issues and ensuring clear, effective communication.

You will work in a fast-paced, global 24x7 support environment, contributing to knowledge, attending trainings, and helping resolve incidents while maintaining strong service quality and collaboration.