Global 1st-Line Engineer — Tech Support

Hitachi Automotive Systems Americas, Inc.; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

Hitachi Vantara in Kuala Lumpur seeks a Global Support Centre Level 1 Engineer to provide first-level remote support for Hitachi storage/software, troubleshoot issues, and contribute to the knowledge base in a fast-paced, global team.

Ideal candidates have a four-year degree, strong English communication, and a proactive, team-focused mindset, with willingness to travel for training as needed.

Qualifications

• Four year degree or equivalent work-related experience.
• Aptitude for providing excellent customer service including clear communication, problem solving and technical writing skills in English.
• Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment.
• Positive self-starter, able to take direction, and work within a team environment.
• Aptitude to learn and support new products and systems, the candidate will have to travel regularly for training.
• Experience working with Storage Area Network and/or related software product technical knowledge.

Responsibilities

• Provide first level, remote technical support to Hitachi Vantara customers and field teams.
• Assist in the resolution of technical support issues including hardware/software configuration problems, product failures, and technical inquiries.
• Perform problem and customer situation management, elevate to the next level of support when necessary, communicate critical case status to management.
• Collaborate with and communicate effectively with internal and external customers, peers and leaders in a high volume / high pressure environment.
• Utilize multiple applications and technical tools to assist in troubleshooting, communication, and time management.
• Attend training sessions and assist in conducting training / workshops.
• Participation in 24x7x365 support, with weekend and public holiday shifts, standby and / or on-call

Skills

Customer service

Clear communication

Problem solving

Technical writing

Team collaboration

Self-motivation

Education

Four year degree or equivalent

Tools

Storage Area Network

MS Office

Networking concepts

Python / REST API basics

Job description

Hitachi Vantara in Kuala Lumpur seeks a Global Support Centre Level 1 Engineer to provide first-level remote support for Hitachi storage/software, troubleshoot issues, and contribute to the knowledge base in a fast-paced, global team.

Ideal candidates have a four-year degree, strong English communication, and a proactive, team-focused mindset, with willingness to travel for training as needed.