24/7 Technical Support Specialist - Data Infrastructure

Hitachi Vantara; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hitachi Vantara seeks a Technical Support Specialist to provide level 1 support for customers and field teams. You will address hardware and software issues, communicate effectively with stakeholders, and manage cases in a fast-paced, global environment.

The role requires strong technical writing, problem-solving, and the ability to learn new products and systems, with shift flexibility including nights, weekends, or standby as needed.

Qualifications

• Clear communication and problem-solving skills.
• Ability to manage multiple issues in a fast-paced environment.
• Willingness to learn and support new products.

Responsibilities

• Providing level 1 support to Hitachi Vantara customers and field teams, including via phone and online tools.
• Assisting in the resolution of technical support issues including hardware/software configuration problems, product failures, and technical inquiries.
• Perform problem and customer situation management, elevate to the next level of support when necessary, communicate critical case status to management.
• Case management
• Utilize multiple applications and technical tools to assist in troubleshooting, communication, and time management.
• Contribute to Knowledge
• Attend training sessions and potentially assist in conducting training/workshops.

Skills

IP Networking Concepts

Cloud Based Solutions

Programming Skills

NAS

Windows/Linux/VMware

Job description

Hitachi Vantara seeks a Technical Support Specialist to provide level 1 support for customers and field teams. You will address hardware and software issues, communicate effectively with stakeholders, and manage cases in a fast-paced, global environment.

The role requires strong technical writing, problem-solving, and the ability to learn new products and systems, with shift flexibility including nights, weekends, or standby as needed.