Technical Support Professional

5G-Starlink Pte.; Malacca City; On-site; MYR 36,000 - 72,000; Full time

Job summary

5G-Starlink Pte. is seeking a Technical Support Professional to assist users with software and hardware issues. You will handle inquiries via calls, chat, and email, diagnose problems, and guide users through effective troubleshooting steps.

Collaboration with colleagues and programmers will help resolve complex defects, and you may coordinate vendor service as required. The role requires staying current with technology trends and applying best practices to improve user satisfaction and system

Qualifications

• Proven ability to identify and resolve software/hardware problems.
• Able to guide users through diagnostic steps.
• Experience handling calls, chat, email support.
• Collaborates with staff and programmers to resolve issues.
• Keeps up-to-date with technology trends.

Responsibilities

• Identify, investigate, and resolve users' software and hardware problems.
• Handle support requests via phone, chat, and email.
• Guide users through troubleshooting steps and diagnostic processes.
• Collaborate with staff and programmers to resolve issues.
• Arrange service by software or hardware vendors when needed.
• Maintain knowledge of technology innovations and trends.

Job description

About the job Technical Support Professional

Job description:

Identifies, investigates, and resolves users problems with computer software and hardware.

Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

Consults with users to determine steps and procedures taken to identify and resolve the problem.

Applies knowledge of computer software, hardware, and procedures to solve problems.

Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Collaborates with other staff to research and resolve problems.

Collaborates with programmers to explain errors and/or recommend modifications in programs.

Arranges service by software or hardware vendors to repair or replace defective products.

Maintains knowledge of technology innovations and trends.