Technical Support Specialist: Troubleshooting Pro

5G-Starlink Pte.; Malacca City; On-site; MYR 36,000 - 72,000; Full time

Job summary

5G-Starlink Pte. is seeking a Technical Support Professional to assist users with software and hardware issues. You will handle inquiries via calls, chat, and email, diagnose problems, and guide users through effective troubleshooting steps.

Collaboration with colleagues and programmers will help resolve complex defects, and you may coordinate vendor service as required. The role requires staying current with technology trends and applying best practices to improve user satisfaction and system

Qualifications

• Proven ability to identify and resolve software/hardware problems.
• Able to guide users through diagnostic steps.
• Experience handling calls, chat, email support.
• Collaborates with staff and programmers to resolve issues.
• Keeps up-to-date with technology trends.

Responsibilities

• Identify, investigate, and resolve users' software and hardware problems.
• Handle support requests via phone, chat, and email.
• Guide users through troubleshooting steps and diagnostic processes.
• Collaborate with staff and programmers to resolve issues.
• Arrange service by software or hardware vendors when needed.
• Maintain knowledge of technology innovations and trends.

Job description

5G-Starlink Pte. is seeking a Technical Support Professional to assist users with software and hardware issues. You will handle inquiries via calls, chat, and email, diagnose problems, and guide users through effective troubleshooting steps.

Collaboration with colleagues and programmers will help resolve complex defects, and you may coordinate vendor service as required. The role requires staying current with technology trends and applying best practices to improve user satisfaction and system