Technical Support Specialist

5G-Starlink Pte.; Malacca City; On-site; MYR 67,000 - 112,000; Full time

Job summary

5G-Starlink Pte. is seeking a Technical Support Specialist to identify hardware and software solutions and troubleshoot technical issues. You will diagnose faults, resolve network problems, and install and configure hardware and software while communicating clearly with customers.

You will also replace parts as needed and support new application rollouts, ensuring timely feedback and follow-up to confirm resolution with clients.

Qualifications

• Experience diagnosing hardware and software issues.
• Ability to guide customers through step-by-step resolutions.
• Strong communication and problem-solving skills.

Responsibilities

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking to customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications

Skills

Technical troubleshooting

Customer communication

Problem-solving

Tools

Networking basics

OS familiarity

Job description

About the job Technical Support Specialist

Description

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking to customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications