Application Support Engineer

5G-Starlink Pte.; Malacca City; On-site; MYR 56,000 - 100,000; Full time

Job summary

5G-Starlink Pte. in Malaysia seeks an Application Support Engineer to provide end-user software support, including training, documentation, and troubleshooting. You will collaborate with the development team to enhance application performance and document business processes.

The role requires familiarity with Linux servers and web hosting engines (Apache, Nginx), plus basic knowledge of back-end and front-end languages. Fresh graduates are welcome to apply.

Qualifications

• A degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• Fresh graduates are encouraged to apply.
• Experience with SQL queries for updating data is a plus.
• Able to prepare detailed software manuals, training materials, and business processes.
• General knowledge in software system security for desktop, mobile, and web apps.
• General knowledge in managing Linux server and web hosting engines (Apache, Nginx, etc).
• General knowledge in back-end and front-end programming languages and frameworks is preferable.
• Basic knowledge in network configurations, DNS, and domain names.

Responsibilities

• Provide software application support to end users, including training and documentation.
• Consult with development teams, internal users, and clients to improve application performance.
• Analyze company processes to improve software functionality and fit business needs.
• Document user and business process requirements.
• Ensure software servers and services are up and running.
• Identify root causes of errors and escalate serious issues to development team.
• Monitor software performance metrics for improvements.
• Keep records of software releases, configurations, and scheduling updates.
• Handle system data alteration requests by users or business units.

Skills

SQL queries

Documentation

Troubleshooting

Training materials

Business processes

Attention to detail

Communication

Education

Bachelor's degree in Software Engineering / Computer Science

Tools

Apache

Nginx

Linux server

Job description

About the job Application Support Engineer

Job Description

Responsibilities:

• Provide software application support to end users, including training, documentation, troubleshooting, etc.
• Consult with the software development team, internal users, and clients to improve application performance.
• Analyze and understand the company's process flow and suggest improvements to software application functionality to better fit business processes.
• Documenting user and/or business process requirements.
• Managing and making sure that various software servers and/or services are up and running.
• Establishing the root cause(s) of application errors and/or bugs, and escalating serious issues to the software development team.
• Monitoring and identifying areas of software performance metrics that can be improved.
• Keeping records of application software releases, configurations, and scheduling software releases and/or updates.
• Handle system data alteration requests by users or other business units.

Requirements:

• A degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• Fresh graduates are encouraged to apply.
• Experienced in SQL query for updating data is a plus.
• Able to prepare detailed software manuals, training materials, and business processes.
• General knowledge in software system security, including desktop, mobile, and web apps.
• General knowledge in managing Linux server, and web hosting engines (Apache, Nginx, etc) is preferable.
• General knowledge in some of the back-end and front-end programming languages, and frameworks is preferable.
• Basic knowledge in network configurations, DNS, domain names, etc
• Meticulous in documenting, organizing, storing, and keeping sensitive information safe.
• Great attention to detail and troubleshooting skills.