Technical Support Manager: Global Leader, Remote

Cohu Malaysia; Malacca City; À distance; MYR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Five-Day Work Week

Flexible Working Arrangement

Overseas Opportunities

Résumé du poste

Cohu Malaysia seeks a Technical Support Manager to lead the Technical Support organization and execute a strategy to improve customer satisfaction, product quality, and operational efficiency. You will drive growth by aligning with executive leadership and cross-functional teams.

The role requires developing budgets, forecasts and roadmaps, and overseeing performance metrics while promoting continuous improvement and a culture of technical excellence.

Qualifications

• Leadership and strategic direction for Technical Support organization.
• Ability to develop departmental objectives, budgets, and roadmaps.
• Strong focus on customer satisfaction, product quality, and continuous improvement.

Responsabilités

• Provide leadership and strategic direction for the Technical Support organization.
• Develop departmental budgets, forecasts and resource plans.
• Establish, monitor and review departmental KPIs and performance metrics.
• Drive operational excellence initiatives to improve efficiency, quality and customer satisfaction.
• Lead cross-functional collaboration with Engineering, Product Management, Quality, Manufacturing, Sales and Operations.

Description du poste

Cohu Malaysia seeks a Technical Support Manager to lead the Technical Support organization and execute a strategy to improve customer satisfaction, product quality, and operational efficiency. You will drive growth by aligning with executive leadership and cross-functional teams.

The role requires developing budgets, forecasts and roadmaps, and overseeing performance metrics while promoting continuous improvement and a culture of technical excellence.