Global Technical Support Manager - Remote & Flexible

Cohu Malaysia Sdn Bhd; Malacca City; Sur place; MYR 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Five-Day Work Week

Flexible Working Arrangement

Overseas Opportunities

Medical Education support

Dental

Parking

Sports&Social Activities

Insurance

Résumé du poste

Cohu Malaysia Sdn Bhd is seeking a Technical Support Manager to design and drive the Technical Support strategy, improving customer satisfaction, product quality, and operational efficiency across global customers.

You will lead a cross-functional team, mentor leaders, manage budgets and KPIs, and collaborate with Engineering, Product Management, Quality and Manufacturing to ensure timely resolutions and continuous improvement.

Qualifications

• Bachelor's degree in a technical discipline; MBA or related field preferred.
• Minimum 10 years in semiconductor test equipment or related high-tech industries.
• Minimum 8 years of management experience in Technical Support or related functions.
• Experience supporting global customers in a semiconductor manufacturing environment.
• Proven ability to lead cross-functional collaboration across engineering, product, quality and operations.

Responsabilités

• Develop and execute the Technical Support strategy to improve customer satisfaction, product quality, operational efficiency, and business growth.
• Provide leadership and strategic direction for the Technical Support organization.
• Lead and mentor Technical Support and other leadership personnel.
• Develop succession planning and talent development strategies.
• Promote a culture of technical excellence, customer focus, accountability and continuous improvement.
• Serve as the highest Technical Support escalation point for critical customer issues.
• Drive executive-level communications with strategic customers during major escalations.
• Ensure customer issues are resolved while maintaining confidence and business continuity.

Connaissances

Leadership experience

Cross-functional collaboration

Strategic planning

Customer-focused

Travel willingness

Formation

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Electronics Engineering

Bachelor's Degree in Mechatronics Engineering

MBA or related field (preferred)

Outils

None

Description du poste

Cohu Malaysia Sdn Bhd is seeking a Technical Support Manager to design and drive the Technical Support strategy, improving customer satisfaction, product quality, and operational efficiency across global customers.

You will lead a cross-functional team, mentor leaders, manage budgets and KPIs, and collaborate with Engineering, Product Management, Quality and Manufacturing to ensure timely resolutions and continuous improvement.